#0 - Sept. 6, 2009, 4:01 p.m.
We are still receiving several reports that players are unable to access the transaction pages found below. Our technicians are currently reviewing this issue in hopes of making these pages available to all players.
Additionally, if you recently received an e-mail stating that your Character Transfer has been completed but you are not yet able to log into the character, please attempt to visit the Character Transfer transaction page (https://www.worldofwarcraft.com/account/character-transfer-status.html) and click the "Unlock" button. We are currently looking further into this issue in hopes of identifying a resolution for those of you still unable to access the aforementioned transaction page. If you are unable to see your character on any realm, please try creating a new character on the realm the character was transferred to.
Good morning, everyone.
I sincerely apologize for any delay you have experienced as a result of the Faction Change, Character Transfer, Name Change or Character Re-Customization services. Due to the influx of players looking to take advantage of our paid services following the release of the Faction Change service, wait time for these services has steadily risen.
Our automated systems continue to process these transactions as quickly as possible; however, due to the sheer number of players utilizing the paid services, this process may take in upwards of several hours to complete. Should you wish to cancel your transaction so that you may access your characters immediately and take advantage of the paid service at a later date, please feel free to visit the transaction page appropriate for the service you are utilizing:
- Faction Change: https://www.worldofwarcraft.com/account/faction-change-transactions.html
- Character Transfer: https://www.worldofwarcraft.com/account/character-transfer-status.html
- Character Re-Customization: https://www.worldofwarcraft.com/account/character-customization-status.html
- Name Change: https://www.worldofwarcraft.com/account/character-namechange-status.html
Please note: Canceling and re-initiating a paid service may result in lengthier delays. Accordingly, we must ask that you refrain from resubmitting your request immediately after canceling your transaction.
If you are unable to access the above pages because you receive the error message, "the service you’re trying to access is too busy right now, please try again at a later time," please try using a different browser and clearing your browser's cache, cookies, and temporary Internet files. Several players have reported that this process has allowed them to view the appropriate webpages without issue.
Please keep all discussion of paid services isolated within this thread so that information can be easily found by those seeking it. All additionally created threads may be locked and/or deleted.
Moving forward, we will continue to monitor our paid services and do everything we can to quicken these process. Should you have any questions or concerns, please do not hesitate to let us know.
Thank you all for your continued patience.
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