So....

Good morning, everyone.

I sincerely apologize for any delay you have experienced as a result of the Faction Change service. In the future, I strongly encourage each of you to review the "Things to know before you start" section of each of our paid services before attempting to purchase these services.

Should you feel uncomfortable with the possibility of waiting "up to several days" as is indicated in the Faction Change "things to know," I welcome you to cancel your Faction Change request while the wait times have been extended. This highly anticipated feature is experiencing heavy use in it's first week or service and is also resulting in players taking advantage of other paid services. Accordingly, wait times have been lengthened due to the shear number of players taking advantage of the offer.

Our automated process continues to process each and every request currently in queue. As always, we hope to see these completed as quickly as possible; however, it is important to remember that it can take up to several days for each transaction to be completed.

Thank you all for your ongoing patience.

For information gathering purposes, I humbly ask that each of you provide me with the following information:

• Are you able to access the Faction Change transaction page (https://www.worldofwarcraft.com/account/faction-change-transactions.html)?
  
  
• What browsers are you using to access this website?

Thank you all for your help!

For those of you still having difficulties accessing the Faction Change transaction page (https://www.worldofwarcraft.com/account/faction-change-transactions.html):

Have you attempted to clear your browser's cache, cookies and temporary internet files?

If not, I encourage you to do so at this time as several players are reporting that they are able to successfully view the page after having done so. Should you continue to experience issues, please let me know so that I can notify the appropriate parties.

Thanks!

We sincerely apologize for any delays you have experienced as a result of our paid services. In an effort to keep the community informed of the latest information, we have created the following thread:

http://forums.worldofwarcraft.com/thread.html?topicId=19717694300&sid=1

Please feel free to discuss this issue there.

We greatly appreciate your patience and hope to see you back in game soon!