Realm Maintenance - Multiple Realms 9/2/2009

Update, 9:05am PDT:

Realms are slowly coming online at this time. Please note that this may be a staggered process; if your realm is not yet available, it likely will be soon. Our technicians will also be monitoring the stability of these realms. If any errors occur and it becomes necessary to bring this realms offline once more, we will do so and I will work to keep you as updated as possible. :)

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From our Service Status Forum:

http://forums.worldofwarcraft.com/thread.html?topicId=19675727905&sid=1

Q u o t e:
All realms not listed below will be undergoing rolling restarts beginning on Wednesday, September 2 at 5:00am PDT for North American realms and 12:00pm PDT for Oceanic realms. We anticipate this process will take approximately 1 hour.

We will be performing additional maintenance for the realms listed below beginning on Wednesday, September 2 at 5:00am PDT. We anticipate these realms will be down until approximately 9:00am PDT.

Agamaggan
Aggramar
Alexstrasza
Alleria
Argent Dawn
Arthas
Azgalor
Azshara
Baelgun
Balnazzar
Blackhand
Bleeding Hollow
Bloodhoof
Burning Blade
Burning Legion
Cho'gall
Dark Iron
Destromath
Dethecus
Detheroc
Drakkari
Durotan
Earthen Ring
Elune
Emerald Dream
Eonar
Eredar
Garona
Gilneas
Gorefiend
Gorgonnash
Greymane
Gul'dan
Hellscream
Illidan
Kael'thas
Kalecgos
Kargath
Kirin Tor
Laughing Skull
Lightninghoof
Lightning's Blade
Llane
Lothar
Madoran
Maelstrom
Magtheridon
Malfurion
Malygos
Mannoroth
Medivh
Moonrunner
Nazjatar
Quel'Thalas
Ragnaros
Ravencrest
Sargeras
Shadowmoon
Shattered Hand
Skullcrusher
Spinebreaker
Staghelm
Stormrage
Stormreaver
Thunderhorn
Thunderlord
Trollbane
Twisting Nether
Ursin
Warsong
Whisperwind
Wildhammer
Zul'jin

We thank you for your understanding on the matter.

As a reminder, all time frames listed are estimated and noted in PDT (Pacific Daylight). If you do not live on the west coast of North America, please be sure to make the appropriate adjustments based on your local time zone. Here's a quick table for reference:

HST = PDT - 3 hours
MDT = PDT + 1 hour
CDT = PDT + 2 hours
EDT = PDT + 3 hours
ADT = PDT + 4 hours
Newfoundland = PDT + 4.5 hours
GMT = PDT + 7 hours
CEST = PDT + 9 hours
AEST = PDT + 17 hours

Work has started on these.

Q u o t e:
why?

what is the problem and why wasnt it fixed yesterday after being offline for 19 hours?

Not a matter of not being 'fixed', it's a matter of simply not being 'finished' I suspect. This isn't an easy process.

Q u o t e:
I thought 'rolling restart' meant about 15m but Whisperwind has been down for about 40 so far.

That is normally correct, unless there are complications. 15 is typically about right for an estimate.

Q u o t e:
So Orly, you're whole job is talking to us all the time isn't it?

Pretty much :) Least that's the fun part!

Realms are slowly coming online at this time. Please note that this may be a staggered process; if your realm is not yet available, it likely will be soon. Our technicians will also be monitoring the stability of these realms. If any errors occur and it becomes necessary to bring this realms offline once more, we will do so and I will work to keep you as updated as possible. :)

Reiterating this in case it was missed:

Q u o t e:
Realms are slowly coming online at this time. Please note that this may be a staggered process; if your realm is not yet available, it likely will be soon. Our technicians will also be monitoring the stability of these realms. If any errors occur and it becomes necessary to bring this realms offline once more, we will do so and I will work to keep you as updated as possible. :)

Hey folks, an update: Due to an issue we discovered while monitoring our realms following this morning's scheduled maintenance, we need to bring the following realms down again—only briefly—to ensure that this issue can be resolved wholly and swiftly.

Q u o t e:
Agamaggan
Aggramar
Alexstrasza
Alleria
Argent Dawn
Arthas
Azgalor
Azshara
Baelgun
Balnazzar
Blackhand
Bleeding Hollow
Bloodhoof
Burning Blade
Burning Legion
Cho'gall
Dark Iron
Destromath
Dethecus
Detheroc
Drakkari
Durotan
Earthen Ring
Elune
Emerald Dream
Eonar
Eredar
Garona
Gilneas
Gorefiend
Gorgonnash
Greymane
Gul'dan
Hellscream
Illidan
Kael'thas
Kalecgos
Kargath
Kirin Tor
Laughing Skull
Lightninghoof
Lightning's Blade
Llane
Lothar
Madoran
Maelstrom
Magtheridon
Malfurion
Malygos
Mannoroth
Medivh
Moonrunner
Nazjatar
Quel'Thalas
Ragnaros
Ravencrest
Sargeras
Shadowmoon
Shattered Hand
Skullcrusher
Spinebreaker
Staghelm
Stormrage
Stormreaver
Thunderhorn
Thunderlord
Trollbane
Twisting Nether
Ursin
Warsong
Whisperwind
Wildhammer
Zul'jin

We will be performing a brief 30 minute additional maintenance on these realms. We anticipate these realms to be available for play at 11:15AM PDT.

Apologies for the delay, folks: Realms are coming online at this time. As before, please note that bring realms live slowly and in a staggered fashion. If your realm is not online at this time, it will likely be up shortly.

I'll continue to post any information I receive herein. In the meantime, thank you so much for your feedback and remaining so calm during today's maintenance. It's much appreciated. :)

Q u o t e:
"please unplug your router and modem and reset them both, then restart your computer"

rofl, blizzard did you unplug your modem and routers and restart all your computers? :P

I think the appropriate gag would have been "Please delete your WTF, Cache, and Interface folders," amirite? ;)

As another small non-update: We're continuing to bring realms online at this time and will monitor their progress and status as before. Once this process has concluded, I'll let you know by posting herein.

All realms should now be live and playable.

Thunderhorn, how you lookin'? :)

Q u o t e:
Nope. Just means the Blizz poster received an email and copy/pasted the content to the forum.

Your lack of faith is disturbing. :)

Evlhasselholf, as noted by Crygil yesterday:

http://forums.worldofwarcraft.com/thread.html?topicId=19675937821&pageNo=2&sid=1#21

Q u o t e:
While this maintenance was a step in the process of the reconfiguration, it was not the final step. We will need to perform additional maintenance to complete the process.

Additionally, please direct your feedback to the thread that has already been stickied regarding this subject.

http://forums.worldofwarcraft.com/thread.html?topicId=19109959718&sid=1

The extended maintenance your realm received was indeed part and parcel of the reconfiguration process—a process we believe will help alleviate instance capacity issues. This isn't just something we're just going to "fix and forget," though; we're going to continue to monitor this issue for all realms and provide further assistance as necessary.