Restoring an item denied?

#0 - Aug. 29, 2009, 12:42 a.m.

Last night I accidentally purchased the 232 ilvl Thassarian's Legplates of Conquest as opposed the the ilvl 245 version. I didn't realize my mistake until after we completed the 3rd boss in 25 man ToC (with the server booting 4 of our 6 healers during the fight making it rather interesting haha).

After the second boss, when I eclipsed the 75 badges needed to buy the 245 legs I went outside and did so. I brought the gems/enchant with me to the raid and immediately applied those. We fought the 3rd boss and while waiting around to see if the rest of the raid could connect I found my error. I immediately went outside to re-sell the legs back to the vendor (only 45 minutes maybe had passed) and it would not allow me. I didn't think much of this other than it was annoying and I submitted a ticket to get my badges refunded and possibly get my gems and leg enchant back. However, when I logged on today I saw that I had a mail from support telling me to check my email. I received:

"Thank you for contacting the World of Warcraft Game Master Department.

Unfortunately, we are unable to fulfill your request at this time. Though our goal is to resolve every issue as requested, certain actions are beyond the scope of the Game Master Department. We regret any inconvenience you may have been caused.

Should you require further assistance, please submit another help request the next time you are online. We hope you continue to enjoy your experience in World of Warcraft!"

Aren't GM's supposed to help with issues like this for problems players can't fix? It was an honest mistake and the games built in timer to allow me to return my purchase apparently doesn't work after you enchant an item :(

Any help would be greatly appreciated. I'd just be happy to get the badges back even if I had to eat the cost of 2 epic gems and an epic leg kit. With the way the tier piece system has been locked into requiring badges my time/gear is impacted pretty greatly with the loss of those 50 badges for an item that isn't better than what i was using.

Reythur

#15 - Aug. 29, 2009, 1:30 a.m.

You have my apologies that we were unable to assist, Amerika. For future reference, our policies regarding the purchasing and possibility of a refund for items purchased with an "Alternate Currency" are outlined here: http://forums.worldofwarcraft.com/thread.html?topicId=16364516310&sid=1

Specifically:

Q u o t e:
UPDATE: 04/15/09

Please be advised that it has been 30 days since this Alternate Currency vendor buy back system was introduced. As this change is intended to place control and responsibility for these reimbursements in our player’s hands we are very unlikely to interfere with these purchases moving forward.

And:

Q u o t e:
UPDATE: 08/04/09

As a reminder, a small change has been added with this patch to our alternate currency vendor buyback system. Going forward, if a player enchants or sockets an item purchased with alternate currency, the ability to refund the item will be removed. Players who attempt to enchant or socket an item with an active refund timer will be prompted with a confirmation box before the enchant or socket will be applied.

For more information about our alternate currency system, please see our Alternate Currency System FAQ: http://us.blizzard.com/support/article.xml?locale=en_US&articleId=27351

Please let me know if you have any questions.

Reythur

#21 - Aug. 29, 2009, 1:46 a.m.

There have been a large number of changes implemented to the game to ensure that you are able to make the appropriate choice when purchasing items. The confirmation box and the two hour refund window are noted examples of those changes.

Additionally, there is in-fact a confirmation window which will appear when you attempt to socket, or enchant the item. However, if you did not see that window, then you likely have an addon which blocks it.

As as stated in the aforementioned post:

Q u o t e:
Please be advised that this change is intended to place control and responsibility for these reimbursements in our player’s hands and that we are very unlikely to interfere after this period has passed.

These changes are to give you more control over the situation, rather than relying on our staff to correct a mistake. I realize that it may seem harsh, but we feel that these changes place more than enough control and ability to address the situation on your own that we are no longer able to provide restorations for these types of issues.

Reythur

#26 - Aug. 29, 2009, 1:58 a.m.

Amerika, the change was implemented for a number of reasons. One of which would be that instead of being unable to return the item, you could very well be asking us to refund you the gems and enchants that were lost as a result of returning the item, which we'd very likely be unable to assist with.

These warnings and changes were implemented as an attempt to force you to check to make sure that the item you purchased was the one you wanted. It's unfortunate that these warnings did not cause you to check to make sure the item was the correct one. =/

Reythur

#50 - Aug. 29, 2009, 2:42 a.m.

Q u o t e:
I am being politely harassed by off duty GM's, which isn't very professional btw, and the only on-duty GM didn't even read my posts. One of his main reasons for not assisting me was that I would want my gems/armor kit back which I stated I did not care about even in my original in-game ticket.

They're not "off duty GMs" for one, and second it would appear that you're not reading my posts.

I've provided you the reasons why we are unable to assist with this matter, and it is definitely regrettable that this is the case. However, we have our policies for a reason, and no they are not up for exceptions.

Should you wish to see our policies changed on this matter, please feel free to post on our Suggestions forum.

This thread is definitely digressing to a place I'd rather it not go, and so I'm going to go ahead and lock it.