We're sorry. The Paid Character Transfer serv

You've my apologies for any confusion, Deathlydruid. Our Paid Character Transfer service also underwent maintenance this Tuesday and so was unavailable for most of this morning and early afternoon. May I ask if you're continuing to receive any such errors at this time and, if so, what they say, specifically? :)

Q u o t e:
im having a problem too i transfered this guy to a diffrent server 4 days ago and still cant play its ridiculous

edit: in other words its not the tuesday maintence

Sscw, if your transfer has remained pending for such a period of time, you may wish to contact our Billing & Account Services department so that the issue can be better looked into.

Billing and Account Services

Live Representatives Available Mon-Fri, 8am to 8pm PDT
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD

• Players in Australia should call 1-800-041-378
  
• Players in Singapore should call 800-2549-9273
  
• Players in Chile should call 1230-020-5554
  
• Players in Mexico should call 001-888-578-7628
  
• Players in Argentina should call 0800-333-0778
  
• All other international players should call: (949) 955-0283

Good luck!

Roger that, Deathlydruid. Give me a few moments to confirm the status of this service for you. :)

Just a quick question for those of you experiencing this message: Are you logging in with a Battle.net account?

Thanks, all!

This issue is still being looked into, folks. Please permit me some time. :)

Thank you for your feedback, though!

Q u o t e:
Please Define this "Time" of which you refer to?

The aforementioned reference to "time" may also be translated as "asap"; however, no ETA is available at present. :)

Q u o t e:
I just spoke with customer service and the person I spoke to suggested waiting till all the servers come up which may be causing the issue of character transfers.

This is the most common reason on maintenance days, Vüzlo; however, given the intermittent reports of success, I'm definitely following up for surety. I don't have any more information for you at this time, but I will be certain to update you as soon as I can.

Q u o t e:
Accidentally just deleted my mage, anyway you could look into having him restored? heh... not a good day for me :(

If you're willing to submit a petition (or email to [email protected]), an in-game representative will be happy to assist you in any way possible, Vüzlo. Just be sure to include the following information within:

- Character's name and realm
- Its level, race, and class
- Approximate date/time it was deleted
- Permission to use a limited restoration, if necessary

Also, if any items were removed from the character prior to its deletion, go ahead and note that, too. We should be able to fix you right up. :)

Apologies for my brief absence. :)

We're still looking into the availability of our Paid Character Transfer service and hope to have it up and running as quickly as possible. I realize this sounds a bit like the same tune, but our efforts haven't lessened in the least. As soon as I receive any more information for those of you awaiting a character transfer, I'll let you know.

Thank you so much for hanging in there!

Which character are you attempting to transfer, Sym? While the service may not be available at this time for you, I can perhaps help with the mailing issue. :)

Alright, Sym, your character should be set if you're able to get through our PCT process. We're still working on things currently, though, so you may still encounter difficulty.

But, your character's mailbox is empty for the moment, so thumbs up there. \o/

Q u o t e:
I just want to transfer to play with my RL friends on a diff server but all I get is the service is unavailable.

I will be keeping an eye out on this thread for you guys as we do want to get you the most up to date information.

The maintenance is still ongoing at this point so the paid services are still down for the moment, but we hope to have them available for you all as soon as possible.

I do apologize for the inconvenience. I have used the transfer service a lot and the anticipation build up when you want to get your character over to another realm with friends, or move your alt so you can begin running them through instances and level, can get to anyone. Hold on tight and we will do our best!

Q u o t e:
All servers are up, does that mean that it will be online soon?

The realms are now live and we are continuing to work on the Paid Services at this time.

While I can not provide a direct eta yet, it is being hammered away at with priority! We want the service operating properly so you can all transfer too :) Thank you all again for your patience while we take care of the lingering issues.