#0 - Aug. 23, 2009, 6:45 a.m.
We are aware of this issue and unfortunately the Game Master Department is unable to assist.
Our developers and technicians are working to implement a more long-term resolution. We understand that this is a frustrating issue for many, but we want to assure you that, although it seems that this is taking a long time to resolve, it is a top priority and is being treated accordingly. Submitting petitions to provide your feedback regarding the instance issue will not result in the issue being addressed any faster and is, in fact, preventing our In-Game Support Staff from being able to get to those with issues that we are able to assist with.
Any information regarding this issue will be posted in our General Discussion forum. Our most recent update may be seen below:
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Q u o t e:
We understand that players have been experiencing situations where the active instance limit was reached. We realize that this is very frustrating for the affected players, and would like to say a few things regarding the issue.
The limit on active instances was originally implemented as an interim solution to ensure that all active instances perform smoothly. Within the last few weeks, we have configured and optimized our infrastructure to better handle the instance load, and many players are no longer experiencing issues with instance creation. However, to incorporate these upgrades across every realm is not a minor undertaking; it requires fairly complex coordination with third party affiliates who actually host the hardware we utilize.
This reconfiguration is already complete on more than 40% of the North American realms,the optimized realms are listed below, and the situation has noticeably improved on these realms. We are continuing to work towards the implementation of this reconfiguration for all realms, which we expect will resolve the instance creation issue for all players. We expect the optimization for all realms to be fully completed within the coming weeks, and would like to assure everyone that every effort is being made to ensure that this is completed as soon as possible.
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Realm list and full post may be found here: http://forums.worldofwarcraft.com/thread.html?topicId=19109959718&sid=1
[ Post edited by Syndri ]
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Game Master, Customer Service Forum - In-Game Support
Ok this is all well and good, but the bottom line is. We pay our subscriptions and yet we do not receive the service paid for. Tonight 22 Aug 2009 1105 Am Server time on MoonGuard we could not enter the Coilfang Reservoir Raid instance. This has happened more than once. Yet do we as customers get billed?
So as a customer I want to know .... Why should I continue to pay for a service I do not get? After all not being able to play in an instance is service withheld voluntarily or involuntarily. Is Blizzard planning on compensation its PAYING customers or are they just going to tell us to be patient while they work things out and continue to collect our monthly fees?
Respectfully
A Paying customer whos main character is Llyw almost playing on Moonguard server.
