#20 - Aug. 23, 2009, 10:49 p.m.
Q u o t e:
ah i see all the GMs are at blizz con raking in more money for blizz leaving the rest of the players to get screwed in wow..... yeah thats cool i guess
Actually, Glordrild, if you read the sticky at the top of the page you would see that our Game Masters are still addressing petitions. Certain areas did not have as much coverage as it usually does, such as the forums, but the Game Master Department is still working hard to address these petitions.
We are working on another expansion, because we can.
Q u o t e:
i mean common we all know they have the money to have good customer support... waiting 1-2 days for a response on a in game ticket is unacceptable
Contrary to popular belief, throwing money at an issue doesn't always resolve it. Queues were high because we had a lot of petitions. More then normal and it took awhile to bring them back down.
They are not where we would like them to be but they are under 24 hours in most cases.
Q u o t e:
also when theres a problem that has been posted on the forums asking for help, if you guys dont know what to do about it you just tell people its their computer thats the problem, which is rarely correct, in my problem i waited about a week of monitoring my post on the forums and reading other peoples posts
I'm assuming you simply weren't paying attention to your sentence structure here and you meant to imply that if we do not know what the cause of an issue is we blame it on the players system?
That is not true. Whenever we come across a new issue we generally have to go through troubleshooting steps, the first one would be to return your UI to the default settings to see if that resolves the issue. There are other steps depending on the issue.
Q u o t e:
, in my problem i waited about a week of monitoring my post on the forums and reading other peoples posts
and found out the answer was i needed to turn my computers fan RPM up slightly (found out on my own no help from blizz) common you guys have more then enough money...
So your issue was that it was your computer?
Again with the money... Glordrild, as much as we'd like to help you, we aren't your personal geek squad. We can't come to your house to figure out what your issue is. We troubleshoot the best we can with what little information we can glean from what you tell us.
Q u o t e:
hire some smart tech guys to do some good customer support then ill be happy about a new xpack but till then spend more time on customer support and less on your new xpacks
Thank you for the opinion/suggestion... ? If you believe we should do things differently, Glordrild, feel free to provide your feedback in the Suggestion forum.
http://forums.worldofwarcraft.com/board.html?sid=1&forumId=11122
