Problem setting up subscription ;(

#0 - Aug. 17, 2009, 8:18 p.m.
Blizzard Post
When I try to setup my subscrition with my creditcard I get the error:

Transaction unsuccessful. If you are sure the credit card number was entered correctly pls contact billing and account services for further assistance.

However I'm sure that all the information that I've entered is correct. I've sent an email to billing@blizzard.com but just in case I don't get any help from them anybody's help would be appreciated.
Thanks
#4 - Aug. 17, 2009, 8:38 p.m.
Blizzard Post
Is that the exact error message you are receiving, Moweezi? If not, can you please copy and paste (or simply type out) for me the full message?

#7 - Aug. 17, 2009, 8:53 p.m.
Blizzard Post
Thank you, Moweezi! May I ask if this message was copied and pasted directly?

Q u o t e:
Transaction unsuccessful. If you are sure the credit card number was entered correctly pls contact billing and account services for further assistance


There's a few nuances that seem to suggest this message was hand-typed. For clarity, in the message you received, the word "please" was spelled "pls" and the words "billing" and "account" were not capitalized? If these are abbreviations you've developed, though, let me know! :)

(You'll have pardon my desire for precision. It's just the error message you've noted is a bit atypical. "Credit card invalid" or "Error 202" are more common.)


Edit: Thank you! I see your edited information.
#9 - Aug. 17, 2009, 8:56 p.m.
Blizzard Post
Q u o t e:
Transaction unsuccessful. If you are sure the credit card number was entered correctly,
please contact Billing & Account Services for further assistance.


If you're receiving this message, it's sometimes best to first check that the account's billing information is up to date. Also, when you're entering your CC, make sure you're not including spaces.

If everything looks solid, then you're welcome—encouraged, in fact—to contact our Billing & Account Services department by phone; our representatives therein will be happy to work with you and assist with your transaction in any way possible. :)

Billing and Account Services
    Live Representatives Available Mon-Fri, 8am to 8pm PDT
    For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
    • Players in Australia should call 1-800-041-378
    • Players in Singapore should call 800-2549-9273
    • Players in Chile should call 1230-020-5554
    • Players in Mexico should call 001-888-578-7628
    • Players in Argentina should call 0800-333-0778
    • All other international players should call: (949) 955-0283