Expansion update did not apply!

We are aware of the issue, Shadeeville, I'm trying to find out more information now.

I will update this thread as soon as I get can update. All other threads regarding upgrades will be directed here. :)

A little title change was in order, hopefully that will get the needed attention from those experiencing this issue.

Ok, folks. Update!

As I said before this is a known issue. Though our technicians are looking into the overall cause we do have people working to resolve the issue for individual accounts.

Please submit an in-game petition, make certain that you state that your expansion is not applying in the petition. Your issue will be addressed as quickly as possible.

Q u o t e:
i got an open ticket, nothing happened yet.

Opening a petition doesn't magically resolve the issue, Brewce, it may take time for our staff to get to your petition. Please be patient, these issues will be addressed as swiftly as possible. You do not need to remain online to have your issue looked into, just make sure you do not close the petition.

Q u o t e:
fixed for ya

Thank you, Mercy, but I don't need false words put into my statements.

Q u o t e:
I have been seeing that everyone with this problem is going to have to call is this true if so i have no time to call within the next few days which is very frustrating and upsetting

Billing should be able to assist you, Hohenheim, but our Game Master should also be able to escalate your issue to have it resolved. This is why I stated that you'll want to submit an in-game petition. Make sure you mention that you purchased the online expansion upgrade but it hasn't applied.

Note: Trial accounts normally have an up to 72 hour processing time before all trial restrictions will be lifted. This post and these issues should only be affecting accounts recently upgraded with either Burning Crusade or Wrath of the Lich King.

It may not be completely necessary at the moment, Demitai, the last update I received seems to indicate that upgrades are processing but there is a delay of 1-2 days. This is likely a slow down with the process itself, our technicians are trying to track down the cause now.

I believe it applies, Valourdin. You'll need to install the Wrath of the Lich King client once the expansion applies. Our technicians are working on the issue but without a possible work around or a resolution it may take 1-2 days.

Q u o t e:
Has there been anymore updates on this ?

Nothing yet, Brewce... *laughs* I just pronounced your name aloud, I missed that at first... Um... as soon as I have an update I'll be certain to pass it along.

Q u o t e:
My friend and I upgraded our accounts to Wrath on Friday using retail copies and I am glad to hear this issue is being looked at. But I am wondering, will the time we lost be credited to our accounts?

Not automatically, Kappn, and I wouldn't know if that were possible. You would probably want to speak with our Billing Department during the week.

Q u o t e:

No, that wouldn't be necessary. Once installed and patched, you're good to go. You just need to wait for the account to be updated.

Correct. You don't need to install it again you just said you hadn't downloaded it yet. You need the client to play WotLK once upgraded properly but you don't need to install it multiple times.

Q u o t e:
Hey Vrak, I seen you were posting comments on current posts that were just made a few minutes ago.

Do you have any suggestions outside of calling billing or waiting obviously, that I might try that could possibly remedy this? I read earlier that some people had this same issue corrected; thought you might have some insight as to a fix.

Thanks.

Unfortunately the possible work around options that the Game Master Department had did not help the situation. There have been a few people who have claimed that they are now able to enter but they haven't returned to say what they did. O.o

Everyone that I have checked does have the expansion enabled but the system simply hasn't updated where the game recognizes it. Perhaps one option would be to change your password and see if updating that also updates your account's status.

Otherwise, we simply need to wait for an update.

Q u o t e:
Ok, I'll give that a try and see if it might nudge things into working!

Thanks Vrakthris!

Welcome, please let me know if it works. I would love to pass that on to everyone!

I'll be heading out in a moment but when an update becomes available it will be posted here. Thank you all for your patience.

Not forgotten about ya folks, but there isn't likely to be any kind of update on this till a bit later today.

Just touching base, I really dislike no update, updates, but this certainly hasn't been forgotten about.

To expand on what Möerder has said, please ensure the following information is included within your in-game petition (please open a petition if you have not or edit your current one appropriately):

- The name and realm of the highest level character on your account
- To which client you're attempting to upgrade (TBC, WotLK, etc)
- The word "upgrade"

We've Game Masters on the prowl for these types of issues who will be happy to work with you (while you're online) and make sure your account gets upgraded appropriately. :)

Thanks, all!

Q u o t e:
I opened a ticket for this issue on Saturday and didn't even get a response from a GM; I merely received an automated e-mail saying WotLK trials may take up to 72 hours to work, even though I clearly stated that I was on a retail version of WotLK.

We've since developed a workaround to help resolve this issue for our players, Giimlii, and are actively searching for related petitions at this time.

Q u o t e:
Any help is very accepted =D

Q u o t e:
To expand on what Möerder has said, please ensure the following information is included within your in-game petition (please open a petition if you have not or edit your current one appropriately):

- The name and realm of the highest level character on your account
- To which client you're attempting to upgrade (TBC, WotLK, etc)
- The word "upgrade"

We've Game Masters on the prowl for these types of issues who will be happy to work with you (while you're online) and make sure your account gets upgraded appropriately. :)

:D

Q u o t e:
I upgraded Saturday, and finally talked to a gm about my girlfriends problem with accessing TBC content and was told that the GM's couldn't do anything, and i should get a hold of tech support...which i did...and was told to get a hold of billing...so your suggestion my friend did not help me in the least, and im now waiting on hold for the 30th minute to talk to billing /sigh

Q u o t e:
GMs could not help me, honestly what a joke

When were your petitions addressed?

Q u o t e:
I talked to the GM sometime yesterday. maybe around 3pm est. he said he could not do anything. Sorry for getting angry just getting frustrated a tad

We only just today discovered a workaround (which Möerder detailed) which has proved successful for affected players and accounts. If you can resubmit a petition right now, we've Game Masters actively looking for them and who will be happy to assist ASAP. :)

Just be sure to include the following information:

- The name and realm of the highest level character on your account
- To which client you're attempting to upgrade (TBC, WotLK, etc)
- The word "upgrade"

Razpution, can you please have your girlfriend submit a petition or include the name and realm of a character on her account within yours?

Foulplay, just hang in there. We'll get to you as soon as possible. :)

Brianswood, you should be good to go now.

Wardandpeace, you should be able to log in without issue.

Q u o t e:
whats else should i do?

Not a thing. You're both set now. :)

Q u o t e:
Still with the same problem. I've opened two tickets about this and so far nothing

You only recently opened two petitions on two separate characters on the same account, your previous petition was closed before it could be answered. Leave one of the petitions open and a Game Master will be with you as soon as possible and hopefully resolve the issue for you.

Q u o t e:
same with me....ive tried everything there is to fix it... but nothing

It looks like your case was escalated for further assistance. Have you tried logging in lately?