OT: An Elwynn Lamb is your raid's Lucky Lamb

Q u o t e:
Admit it, Vrak, you put your character on a mount and RP that it's you as a centaur.

We all know it.

>.>
<.<

I admit to nothing. :P

Q u o t e:
*KABLAM*

*picks off pieces of Myrandriel from his arm*

Ewwwwwww

Q u o t e:
Hey Vrak, can I put you down as a reference?

Are you trying to get into the "Fantastical Creatures Club"?

Q u o t e:
You know me well enough, and Id really like for you to point it out when I do go out of line.

Thank you, Doesntheal, I hoped that you didn't think I was just trying to pick on you. That is far from what I wanted to accomplish. I pay close enough attention to know that some of the tone I have seen is a recent development. I will endeavor to point out where I see an issue in the future. <3

Q u o t e:
And how is Reythur tonight?

Reythur is good.

Q u o t e:
/target Vrakthris
/huggles

/target Reythur
/huggles

Hi boys!

Its going to be a rough few days, not sure if I will be posting or not for much longer... (or playing the game)

Real life pwns for the loss.

Remember to behave everyone!

Wut? *huggles*

Q u o t e:

Thanks man! =)

Hey Vrak, can I put you down as a reference?

>.>

<.<

Um, sure.

Q u o t e:
I demand that the fact I can be a jerk sometimes be pointed out as well.

You're a jerk, sometimes. =P

Q u o t e:
Reythur is fantastic

O.o
o.O
<3

Q u o t e:
Have there been issues with my tone?

Not that I recall, Silversky.

Q u o t e:


I demand that the fact I can be a jerk sometimes be pointed out as well.

Motion denied! Bailiff! Take this Night Elf... to lunch! He looks famished.

Q u o t e:
Set your desk on fire. That'll lighten things up.

Totally fixed.

Q u o t e:

lol, you're fiesty tonight. Did you get a new set of batteries at Blizzcon?

Pretty much. =P

I had about 9 days to see friends I hadn't seen in over a year, so that was nice. =)

Q u o t e:


BTW Vrak... You MUST (this is not an option) listen to Chess live from Royal Albert Hall, cast list is as follows:

Josh Groban as Anatoly
Idina Menzel as Florence
Adam Pascal as Freddie
Clarke Peters as Walter
Marti Pellow as Arbiter
Kerry Ellis as Svetlana
David Bedella as Molokov

Hearing Adam Pascal sing Pity the Child brought tears to my eyes!

I am going to have to look that up myself as well, Scüba!!!

Q u o t e:


BTW Vrak... You MUST (this is not an option) listen to Chess live from Royal Albert Hall, cast list is as follows:

Josh Groban as Anatoly
Idina Menzel as Florence
Adam Pascal as Freddie
Clarke Peters as Walter
Marti Pellow as Arbiter
Kerry Ellis as Svetlana
David Bedella as Molokov

Hearing Adam Pascal sing Pity the Child brought tears to my eyes!

Why is you wanting to make me cry?

Seriously though, this is the second time I have been recommended Chess in a week so I will have to check it out.

Q u o t e:
And someone else paid for much of the trip, that always makes it good. :)

They did? Why was I not informed of this?!

Q u o t e:
hi!

Hi!

<3 Happy Wednesday, everyone!

Vrooooooooom!

Sorry, Sippy... but some of that wasn't exactly appropriate. =/

The carrot thing?

I was wondering why you wanted me to watch that... lol

Q u o t e:
I was wondering why you wanted me to watch that... lol

Now I'm curious!

Q u o t e:
Friday = freedom from tyrannical oppression!

I'll be here friday, so that's totally not true...

Q u o t e:
And no Reythur my friend... You are not free on Friday.

I meant that I was the tyrant. =P

Q u o t e:
Hey Reythur look! Binary code!

*beep*

Q u o t e:
You're sick because of the smog.

Happens to most people who come here.


Locals are used to it. >.<

What smog? O.o

Q u o t e:
What smog? O.o

To put it simply... it's not actually cloudy. ;)

Q u o t e:


Clearly you've never been in Southern!California!

On top of old Smoggy!

I live in Southern California and have done so nearly my entire life. It has been clear and lovely this entire week, a little hot for me, but good otherwise.

Q u o t e:
Check the edit for the link.

♪♫ And I wonder, Still I wonder who'll stop the rain. ♫♪

Q u o t e:
Been out here in July and August? :)

I visited Sedona during monsoon season, now that was fantastic.

Q u o t e:
Has anyone read Arthas?

Yes, and I thoroughly enjoyed it. =)

Q u o t e:



/bouncy

Yay!!

It's a date! <3
Er.... well.... sorta. A date with no actual... y'know.... date.


/giggle

*laughs* Silly.

Q u o t e:
When they make a hero fall, they make a hero fall. o.O

Show me a hero and I will write you a tragedy. ~ F. Scott Fitzgerald

Q u o t e:


Bummer!

He was AWESOME!! <3
He really made the <incredibly way too long> contests so much better. Otherwise, it's just weirdos parading across stage.

I hope he sees and feels the love from elsewhere. :(

Indeed, he had me laughing the entire time.

Q u o t e:
Indeed, he had me laughing the entire time.

You're like always laughing though. o.O

Q u o t e:

You're like always laughing though. o.O

What's your point? :P

Q u o t e:
I like to laugh. :D

Loud and long and clear
I love to laugh
It's getting worse ev'ry year

>.>

Q u o t e:
I think its great that even with the fact that every ticket has an unavailable wait time due to the number of tickets.....somehow GMs still find the time to avoid actual work by posing in OT threads rather than doing actual work

And I think it fantastic that even with the amount of trolling that you have done over the last couple of weeks that you still do not understand what our job is.

The Game Masters who post in this forum are here to post in this forum. We don't take petitions. We moderate here. We address what posts we can when we can and we work to build a sense of community.

I am sorry that something has bothered you to the point that you seem hellbent on posting antagonistically all over this forum but I am asking you, one last time, to stop.

If you have an issue that we can help with, we'd be happy to look into it. If you have an issue that is waiting on developer/tech resolution like the additional instance issue I'm afraid all we can do is provide what updates we have when they are available. If your issue is that you simply like to rain on parades or stand on your soapbox and shout at the top of your lungs I'm afraid that will not be permitted.

Q u o t e:
/giffs Vrak biggest piece

*exchanges slice of cheesecake for a small poodle*

*watches what happens*

Q u o t e:
see and there I thought this was an OT thread where we are allowed to discuss OT things....guess the rules keep changing

If you were actually here to discuss something I would agree with you, Mercy, but you seem determined to troll and antagonize. Please don't think I am naive, I have been following your posts for weeks now.

Q u o t e:
Blizzard constantly declares that ticket response times are the result in shortened staff and a growing number of tickets, then with all the problems plaguing the servers they shorten their staff available and hours due to Blizzcon .

Shortened staff, no, Mercy, you are mistaken. Our response times are the result of an increase in the number of petitions that we experience, we continue to hire additional staff to help with that increase but it takes time. We haven't reduced the number of staff members, except when Blizzcon was taking place last week and over the weekend.

Still, the staff was not truly hindered, we still had plenty of people here to address petitions, and petition times remained fairly constant. Issues "plaguing the realms" is a bit vague, do you mean the additional instance issue? The Game Master staff isn't able to assist with that and Blizzcon did not delay any implementation of a resolution.

Q u o t e:

The image this puts out is they are more interested in gaining new money than actually servicing the customers that are already paying.

The image you see reflects this, Mercy, but most people don't see it that way.

Q u o t e:

To compound this issue when you come to the CS forums to see if anyone may actually be getting a professional level of Customer Service, you notice that there are many posts with no Blue response at all, .....however the GMs have time to respond to an OT thread repeatedly

Yes, because posting in the OT thread, which helps to foster a sense of community with those who aren't looking for things to complain about, takes all of 3 seconds. I am generally working on multiple threads and issues.

There are a number of posts that haven't been responded to by us personally, you are correct. Most of those actually have been answered correctly by another poster though, these forums are here for players to discuss the game with other players. Several threads are also repeats, additional threads created because someone may have missed a stickied thread or an ongoing thread that does have a blue response in it.

Q u o t e:

If all the posts received SOME kind of valid answer from a GM then I could see having the time to chat it up with players, however you are showing that the other posts you ignore are less important and do not deserve Blizzards attention

I'm sorry that you have such a negative view. To be perfectly clear, again, these forums are here for the players to discuss the game with other players. This forum in particular is moderated by in-game support but we are simply unable to respond to each and every post, nor are we required to. If you want a guaranteed reply you need to submit an in-game petition or write to wowgm@blizzard.com.

Similarly if you have a technical issue you are welcome to post in the Technical Support Forum but it is recommended that if you do not receive a response there to use one of the other methods of communication.

Q u o t e:
how many times to you go to a doctor and ask the other patients in the waiting room for their opinion on your ailment and then leave without actually hearing from the person you are paying to tell you whats wrong or how to fix it?

yes I know the doctors office analogy doesn't fit the same par because it would actually be about your health, but it still fits that you are expecting the people that are PAID to respond, its basic customer relations that seems to be lost in many business these days

You aren't in the waiting room, Mercy, you are in a public room, owned by the hospital, where some doctors just happen to be. You may be able to get an answer from one of them but that really isn't a reliable method of communication.

Submitting a petition or writing to wowgm@blizzard.com would be more akin to actually going into the doctors office to see him/her. What you are expecting is not what actually IS. You don't actually pay for the forums, they are an added privilege for having an active account in good standing.

I really do hope you can understand the points I'm making, Mercy. I am often optimistic but my optimism isn't always rewarded.

In either case I hope we can come to some kind of understanding. Good luck. If you wish to provide feedback on how you believe I, or the other members of my team are doing our jobs you are welcome to write to wowgmfeedback-us@blizzard.com.

Q u o t e:
owned by the hospital

You seem to have missed that part, Mercy.

Do we have as many Game Masters as we'd like? No, absolutely not, but we have been hiring nearly constantly since World of Warcraft first launched.

It should also be pointed out that although I am a Game Master of sorts, I don't take in-game petitions. Could I? Yes, I suppose I could but that isn't my job.

Q u o t e:

Its like being on hold with your cell phone carrier for hours or days waiting for a rep, only to discover they are out back playing softball while on the clock

No, it's like being on hold with your cell phone carrier for hours or days waiting for a rep, only to discover that someone responsible for answering e-mails is actually answering e-mails.

Q u o t e:
edited to add...this person waited and eventually bumped their own thread die to lack of response....how may ot replies were made by GMs durring this time lapse

Irrelevant. Most of the necessary information needed is actually in the stickies.

How many people am I unable to assist because you refuse to understand that a rock isn't a ball and a ball isn't a hockey puck?

I think we are done here. This thread has a purpose and it isn't to cater to your false perceptions and narrow expectations. Additional non-OT style comments will be deleted from here on out. If you wish to provide feedback you are welcome to do so at the address I previously supplied.

Q u o t e:

so you're saying that when a customer has a problem with the game they pay for each month searches for a solution and sees a forum titled CUSTOMER SERVICE, then posts to get an answer.....should wait and let their irrelevant post slip off unanswered because they may be new to the forums and didn't read all the stickys ?

and that the 30 sec of forum posting is better spent in the OT thread than directing the customer to either their answer or simply telling them to review the sticky posts

Their post is not irrelevant, Mercy, how many replies were made here or elsewhere while they may have waited for a response is. People don't miss stickied threads because they are new to the forums and/or just didn't read all of the stickies. They aren't required to read all of the stickies, just the one that pertains to their issue. The subjects are clearly titled and prominently displayed at the top of the page.

I have already stated that although we try to respond to each post made it is not always possible. If the thread falls of the first page the person can bump it and hopefully we will see it.

As I said, this is not a guaranteed method of communication. Submitting a petition or writing to wowgm@blizzard.com is.

Since we seem to be going in circles I'm going to ask once more that you stop. You have the feedback address if you wish to comment on my performance.

This thread is now returned to its regularly scheduled OTness.

Q u o t e:


Oh suuuuure, dont use a hockey reference.

Pfft, tennis...

Fixed. :P

Q u o t e:
Jousting is soooooo boring.

I've stopped doing the tournament because I can't stand it.

Aw, I quite like it. Ain't no jouster in the 'verse that can stop me.

(Okay, that's probably not true, but I wield a mean lance!)

Q u o t e:
But it's because you can fly... NO FAIR!!!!

Hey now. The Z axis isn't exactly a picnic, and I'm pretty sure these lances are about 5x more massive than m—*falls over*