Blizzard, you delete my post and ban me?

A couple days ago I was banned for expressing my legitimate discontent with a technical issue I'm dealing with. My post was deleted and I was banned from the forums for 24 hrs. Is this how you treat your customers? If this happens again, I'm going to find out the employee ID of the person who banned me and start working my magic. I'm very experienced in handling misconduct of employees related to customer service issues such as this.

Yet again, here is my post. I expect it to remain up and active:

"Additional instances cannot be launced."

I realize this issue has been addressed and you guys are working hard to correct it. But Blizzard is probably the most successful video game company on the planet. Why didn't you guys think about this before releasing the patch? You mean to actually tell me you didn't consider the possibility of the instance servers being overwhelmed? I would think that after a few years of statistics and analysis you guys would be able to predict something like this. Successful companies that aim to keep their customers happy should try to have a little more foresight when it comes to these things. Much of my game time is spent running instances and I'm pretty sure many other players are the same way. Now you say "it could take a while because the issue is delicate and complex"...

So Blizzard I'm asking you for some recommendations... What am I supposed to do with my game time now? Are you going to some how reimburse me for this lost game time? Have you considered giving additional XP or money for quests while you work to correct this issue?

Blizzard: HOW ARE YOU GOING TO SATISFY ALL OF YOUR DISSATISFIED CUSTOMERS? We are paying the $15 monthly fee... At least half of which should be reimbursed immediately. I'd appreciate a response ASAP.


EDIT:

I've already read the previous blue posts about this issue... My question was: What does Blizzard plan to do for all of their dissatisfied customers? I'm sitting here like an idiot running in and out of instance portals for 30 mins at a time trying to get in. Why am I not getting reimbursed for the lost time? I mean even a POS company like Comcast doesn't make me pay for the days my internet is down. Blizzard can't do the same? I find that VERY hard to believe.