Val'anyr Problem unsolved by GM

#0 - Aug. 12, 2009, 1:49 a.m.
Blizzard Post
I opened a ticket regarding a problem with finishing the Val'nyr, and here I post the answer I got from the GM:

Greetings,

Thank you for contacting the World of Warcraft Game Master Department.

Petition: My guild killed Yogg with 3 keepers (raid info 8003409) and I was trying repeatedly to use the fragments to create my val'anyr, but in the end the mace wasn't there. I made sure I targeted it, I was just out of his mouth, so it wasn't range. I turned to look at him to do it as well. You probably can see it in a log? I even used it every single time he opened his mouth. It still didn't work.
Can you help me?

Thank you,

Therithy

P.S: If needed, plz contact me on my alt Madelline, I'll be online

Answer: Well looking at this you do not have the required items , here is a link to help you out . =) http://www.wowhead.com/?item=45039

Should you require further assistance, please submit another help request the next time you are online. We hope you continue to enjoy your experience in World of Warcraft!

For any game play questions, please refer to our site at http://www.blizzard.com/support/wowgm/

*** Please do not respond to this email as all conversations on this matter would be best handled online. ***

Regards

[Removed]
Game Master
BLIZZARD ENTERTAINMENT
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Well, It is pretty clear the GM didn't even bother to read what my problem is, which I found very disrespectful.

Of course I do not have the Shattered Fragments of Val'anyr because, because duh, I have Unbound Fragments of Val'anyr (http://www.wowhead.com/?item=45896) and that's exactly my problem. What kind of answer is this? I would like to receive a helpful reply regarding my problem.

The unbound frags only worked in the first time we tried (and wiped) and ever since when I used it again, i got the message of "no valid target", even though I did everything correctly repeatedly, which cause me to lose it when we actually killed him. I would like to at least be sure it will work on our future tries.

#12 - Aug. 13, 2009, 3:38 a.m.
Blizzard Post
Hey there Therithy,

After looking into the issue, we were unable to verify any reason why you would have been unable to complete the quest. However, it is possible that there may have been some issue in relation to your User Interface or perhaps a latency issue.

Unfortunately, we're going to have to recommend that you attempt it again; however, you may want to consider performing a User Interface reset prior to fighting Yogg-Saron next week. Also bear in mind that the spell you need to cast it during has a pretty quick cast time, so you gotta be fast with it. =/