Account already merged?

#0 - July 31, 2009, 4:02 p.m.

Well I just tried to log-in to WoW this morning to find out I have to log-in with my Battle.net account name and password. Well I didn't have one (or so I thought), so I went through the process of setting one up and everything. I finally tried merging my account and it says, "This account has already been merged with another Battle.net account" or something similar.

Maybe I missed the notification somewhere that WoW was switching over to this Battle.net log-in system (I don't read forums that often, and I don't read the WoW message of the day in-game), but is my account put on some master Blizzard account for people who don't have one of these? Kinda bummed. :(

Thanks in advance for the reply.

Aredek

#1 - July 31, 2009, 4:07 p.m.

You are only required to log in using a Battle.net account if you have registered for a Battle.net account, Gangoruk. Accordingly, it sounds as if a malicious party gained access to your account and merged it before you attempted to log in this morning. I strongly encourage you to review the following threads for more information on how to secure your computer and report your account as compromised:

Computer Security Recommendations:
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Account Compromise Info Center:
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

Please pay particularly close attention to the following portion of the Compromise Info Center:

Q u o t e:
My Account Was Merged Into a Battle.net Account!

On occasion, malicious parties will merge a World of Warcraft account onto a Battle.net account during an account compromise. As such, it is necessary to contact our Billing and Account Services Department to retrieve access to the World of Warcraft account by disassociating it with the malicious Battle.net account. Our Billing Representatives can be reached via phone using one of the following numbers:

Billing and Account Services
Live Representatives Available Mon-Fri, 8am to 8pm PST
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

Should you have any further questions, please let us know.

Best wishes.

Aredek

#10 - July 31, 2009, 4:30 p.m.

Thanks for the suggestion and feedback, Kushin. I can assure you that these are definitely things we consider and will continue to consider moving forward.