One of two accounts suspended for 24 hours

#0 - Aug. 2, 2009, 9:42 a.m.
Blizzard Post
A few hours ago, I did a paid character transfer from one account to another (both mine of course). After less than an hour, I refreshed the transaction page, and it showed me that the character was transfered but that I needed to unlock it. When I tried to unlock it, I was getting an error page. Tried a few times but no success. I then decided to login into WoW and see if the character was there. Indeed, it was, I logged in and it worked fine. Few minutes later, I tried logging in to another character on that account and got disconnected. When I tried to reconnect, I got an error message telling me my password was incorrect. I panicked and tried to change the password, which I was able to do after clicking the link in the email I received, but after I changed my password, I noticed I received an email from blizzard 2 minutes earlier with: "A request for a new password for your World of Warcraft Account has been received. Your new temporary password is: [***]." I never requested this in the first place. 3 minutes after the first password reset, I receive yet another email with: "An investigation of the World of Warcraft account [***] has produced evidence that the computer(s) used to play the account are infected by a virus, Trojan or keylogger."

Is this some kind of glitch? I havn't installed anything new in last few weeks, and now WoW thinks I have a virus/trojan/keylogger minutes after a character transfer finishes?

Also, I did run a scan with kaspersky and spybot s&d just in case but found nothing. Why doesn't Blizzard specify exacly which virus/trojan/keylogger they think that I have, so I can find it and remove it with a lot more ease?

Also, will we ever be able to protect out accounts with an IP/IP mask?
#6 - Aug. 2, 2009, 3:56 p.m.
Blizzard Post
Hey there, Doppel.

I appreciate the suggestion, and hope that you take your idea to the Suggestions Forum to ensure the appropriate parties see it.

Should you require any further assistance along the way, please let us know.