CS Email from blizzard but...

#0 - July 28, 2009, 2:46 p.m.

I know the email is real so thats not the problem.

I just got an email from blizzard.

"Thank you for contacting Blizzard Entertainment Support.

We hope that the information that was provided to you was helpful in resolving your issue. Customer satisfaction is a top priority here at Blizzard Entertainment, and we would like your feedback on the level of service you have received. Your response would be very much appreciated.

Here is a link to the survey:
http://us.blizzard.com/support/survey.xml?i=MzEwMF5NZXRoZHVsYXNeaW5nYW1lXjNeNTQ3MDc2NjdeVFJPR0RPUjcyMDA2QEhPVE1BSUwuQ09NXjIwMDktMDctMjdUMDQ6NDE6MTReODgwMjM1NQ%3D%3D

This link is uniquely tied to this survey and your email address; please do not forward this message.

Thank you for your participation!

Methdulas
Blizzard Support

To unsubscribe this email address from all future Blizzard customer service survey requests, please click here: http://us.blizzard.com/opt/support-survey/unsubscribe.xml?id=VFJPR0RPUjcyMDA2QEhPVE1BSUwuQ09N"

The thing is I never got any customer service, I recently put in a ticket because my account was compromised, I managed to get my account back and secure, but the hacker vendored all my gear and stole our guilds bank, I understand that it will take awhile to get this all sorted out but from what I can tell from this email blizzard things its all already sorted out when it isnt.

Helpies =(

Syndri

#4 - July 28, 2009, 8:06 p.m.

You've likely received correspondence from our department (beyond this survey) related to your compromise, yes? If so, it was likely that correspondence that generated the survey in question. Whenever an email is sent out from one of our support departments, the recipient is entered into a sort of "survey raffle"; you're not guaranteed to receive a survey each time you receive an email from us, but the possibility does exist.

Now, with that said, you're welcome to complete the survey now or wait until your restoration is complete—that's up to you! I apologize for any confusion this may have caused you, though. To note: We're not entirely satisfied with our survey system at this time and are working to improve it. :)