My mount wont work

#0 - July 25, 2009, 6:52 p.m.
Blizzard Post
i just came back to playing wow and i get on my lv l 60 warrior come 2 find i cant mount my epic mount i have a ticket in for 2 days and no answer so i decide 2 buy a new mount and to my surprise i cant mount that one eather it says in red "itom not found" evrery time i try plz help me
#6 - July 25, 2009, 7:06 p.m.
Blizzard Post
Hey there, Mong.

This may sound a bit odd, but resetting your user interface may resolve this issue. To reset your UI, please follow the below instructions:

    1) *IMPORTANT* Exit the World of Warcraft to your desktop by logging out of the game and exiting. If World of Warcraft isn't closed, then these steps won't have the desired effect.
    2) If you used an "installer" for a custom UI, see if it has an "uninstaller" and use it.
    3) Inside the World of Warcraft Program Folder, delete the "WTF," "Cache," and "Interface" folders.
    4) Restart your computer.
    5) Please do not reinstall Addons prior to testing the issue you were experiencing.
    6) Make sure that you are using WOW.EXE or LAUNCHER.EXE to start the game. Please do not run any UI installers beforehand, as we want to eliminate them as part of the issue.
    7) Upon launching the game, you should see the Intro cinematic movie and be prompted to agree to the Terms of Use. Once you authenticate past the login screen, the “AddOns” button should no longer be visible at the lower left corner of the character selection screen. Both points mentioned previously must hold true if you should complete the aforementioned steps correctly.

To put it briefly, it sounds as if the old game data that is stored within your user interface files may be preventing you from using these items appropriately. Give this a shot and let me know the results. :)
#12 - July 25, 2009, 7:31 p.m.
Blizzard Post
Q u o t e:
TYVM it works now i applaud ur gm amazingness verry helpful


Excellent! Should you encounter any other difficulties, please be sure to let me know.
#13 - July 25, 2009, 7:32 p.m.
Blizzard Post
Q u o t e:
TYVM it works now i applaud ur gm amazingness verry helpful


Excellent! Should you encounter any other difficulties, please be sure to let me know.