#0 - July 19, 2009, 10:07 p.m.
No associated wow account
#1 - July 19, 2009, 10:19 p.m.
- 1) When you log into the Battle.net site (https://us.battle.net/login/login.xml) using your B.net credentials, are the appropriate WoW accounts listed under the "Manage My Games" section?
2) For clarity, what message do you receive whenever you use your WoW account name and password to log into the game client?
3) What email address is associated with the B.net account in question? Please list this address under the "Email" section of the forum Options page. To get to this page, click on the "Options" button just under your posting avatar in the upper right of the screen.
Thanks!
#3 - July 19, 2009, 10:46 p.m.
Q u o t e:
1. It show aa burning crusade account but not a regular wow account.
Is the account you're attempting to log into the one displaying under the "Manage My Games" list? You mentioned WoW "accounts," plural, so I'm just making sure I'm on the right page here.
With this, is the account on which you are posting, Tarelas, the one you're attempting to log into?
Q u o t e:
2. the message states, "there is no world of warcraft account associated with this bnet account.
Are you attempting to log in with the WoW account name and password? Not the B.net account name (email address) and password, but name and password associated with the WoW account in question?
Please try logging in with the WoW account's credentials.
Q u o t e:
3. and the email in my option is the same one for my bnet account
Thanks! I'm only showing one WoW account associated with this address. Is that how many you are expecting?
#5 - July 19, 2009, 11:15 p.m.
Q u o t e:
when i log with the old credentials i get the wrong information message.
Is the exact message "This account is not attached to a Battle.net account. Please log in with your Battle.net account email address and password"?
Or is it "The information you have entered is not valid. Please check the spelling of the account name and password. If you need help in retrieving a lost or stolen password and account, see www.worldofwarcraft.com/logingsupport for more information"?
If the latter, you may want to verify your realmlist. To do this, complete the following steps (http://forums.worldofwarcraft.com/thread.html?topicId=16137364195&sid=1):
Q u o t e:
Open the World of Warcraft folder on your hard drive (Default Folder: C:\Program Files\World of Warcraft or C:\Users\Public\Games\World of Warcraft for Vista users, Applications folder for Mac users). Open the Data, and then the enUS folder. Open the Realmlist.wtf file using a text editor, like WordPad. Make sure the lines in the file match the following:
set realmlist us.logon.worldofwarcraft.com
set patchlist us.version.worldofwarcraft.com
set realmlistbn ""
set portal us
Also, out of curiosity, what happens if your reset your B.net account password (https://us.battle.net/account/support/login-support.xml) and then try to relog?
#7 - July 19, 2009, 11:31 p.m.
Q u o t e:
as far as the resetting the passwor i get the same message
You mean, if you reset your B.net password, the issue still persists when you attempt to log into the game client? Or you receive a similar message when attempting to reset the password?
Q u o t e:
i get the second message and my realm list is set correctly
For clarity: Are you using your B.net credentials to log into your forum account?
Apologies for the repetition; I'm simply trying to make sure I understand the issue fully. :)
#9 - July 19, 2009, 11:45 p.m.
- - Your forum account
- The US Battle.net site (https://us.battle.net/login/login.xml)
However, using this same information, you cannot log into:
- - The game client
- Account Management (http://www.worldofwarcraft.com/account/)
That sound about right?
#11 - July 19, 2009, 11:50 p.m.
Can you try to log into the game client once more with your B.net credentials? I've tried a possible resolution on our end. This may or may not work, but it's certainly worth a try.
#13 - July 19, 2009, 11:59 p.m.
Unfortunately, I cannot guarantee that this will resolve your login issue, but it's worth a shot. If there's anything client-side that is preventing your login, this should clear it up. :)
#15 - July 20, 2009, 12:01 a.m.
#17 - July 20, 2009, 12:14 a.m.
The message you're receiving, Wateh, simply means that the character in question is, well...a bit behind the times. Although your account successfully disconnected from your realm at one point, your character did not and so remains online and idle.
You're welcome to try to log into another character and take a quick 5 to 10 minute break. Your character should disconnect on its own shortly. Terribly sorry for the confusion!
#19 - July 20, 2009, 12:30 a.m.
Here's Billing's contact information, just for ease of reference:
Billing and Account Services
- Live Representatives Available Mon-Fri, 8am to 8pm PDT
- Players in Australia should call 1-800-041-378
- Players in Singapore should call 800-2549-9273
- Players in Chile should call 1230-020-5554
- Players in Mexico should call 001-888-578-7628
- Players in Argentina should call 0800-333-0778
- All other international players should call: (949) 955-0283
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD