Getting "Your trial subscription has expired"

#0 - July 28, 2009, 2:23 a.m.

Im getting "Your trial subscription has expired" error message when i try and log in even though i upgraded to classic and paid for 1 month of time. Also i Had 8 or 9 days left on my trial when i upgraded.
~Any help appreciated Thanks~

Bheralrul

#15 - July 28, 2009, 2:38 a.m.

Q u o t e:
i should still be able to log on... i should not be waiting on this..... no where in the trial FAQ does it say "When you updgrade you can't log on"

After reviewing your account everything should be in order for you to log in.

Could you try logging in for me right now and see if this issue is persisting. If you are still unable to log in could you please copy the exact text of the login message for me?

Bheralrul

#19 - July 28, 2009, 3:04 a.m.

Q u o t e:
i only have 1 trial

I am actually showing you have several trial accounts... so the only thing I can assume is you are accidentally logging in to one of your other accounts to get this error. You may wish to try logging in from another computer to see if the issue still persists because there may be an issue with your current computer trying to log in to a previous trial if you are entering the correct information.

On another note, I apologize for not noticing the name earlier. If you would like to continue this conversation please create a thread using a different character that has an appropriate name. This thread will now be locked.