#3 - July 28, 2009, 12:33 a.m.
Q u o t e:
If you call the Billing line they should be able to help you out.
But you should be aware time is a factor when it comes to compromised accounts and 5 months is a long time and the damage done may not be able to be fixed if the logs have been purged.
Correct! Elapsed time plays a role in our ability to furnish most any kind of restoration or assistance, but our staff will be happy to do all they can to help.
First, it is very important that you please ensure that your computer is secure. You may find the following thread contains quite useful information for this purpose:
** Computer Security Recommendations **
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1
After you've done all that, it's time to report the compromise and recover your account.
This thread covers the majority of the pertinent information related to an account compromise, including how to recover your account, how to report the compromise, as well as some of the complications that can occur:
** Account Compromise Info Center **
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1
After your computer is secure and your account has been recovered, it is also important to change your account password, as well as the password to your registered email address. After you regain access to your account, it might be prudent to create a new email address that you use exclusively as the registered email address for your World of Warcraft account. When selecting the username and password for this email address, ensure that none of the information overlaps with that of your WoW account or with any other service you may use (guild websites, Facebook, MySpace, etc). Register this new address to your account and do not use it for anything else: no additional registrations, no guild websites, no newsletter sign-ups, et al.
A Blizzard Authenticator can bring not only a valuable layer of added security for your account, but peace of mind as well.
You can find out more about the Authenticator via this FAQ, the second link leads to the Blizzard store where you can purchase an Authenticator of your own:
http://us.blizzard.com/support/article.xml?articleId=24660
http://www.blizzard.com/store/search.xml?q=authenticator
If your account was suspended due to actions taken while your account was compromised, it may be necessary to dispute the account action by contacting our Account Administration department via email at wowaccountadmin@blizzard.com. You can also report the compromise itself via this address. Be sure that any contact with Account Administration occurs exclusively from the email address registered to your account.
Good luck!
