Blizzard Customer Service (A thank you post)

#0 - July 31, 2009, 8:52 p.m.

I am just making this post to say how happy I am with Blizzard Customer service, and Blizzards account & Billing and GM Team. Everyone did an excellent job with getting my account back after a compromise, and the GM team acted very quickly at restoring my money and items.

I only have one thing I want to complain about, but it has nothing to do with the previously mentioned teams. After the compromise I am really wanting to get my hands on a Blizzard Authenticator, but the blizzard store is sold out, and all the places I see online have seriously jacked the pricetag. Please get some more authenticators, or see about getting more carriers for the Mobile Authenticator.

Anyways, This post is to say I am please with Blizzard overall, but I really want an authenticator without paying $61.95

#3 - July 31, 2009, 9:04 p.m.

Q u o t e:
I am just making this post to say how happy I am with Blizzard Customer service, and Blizzards account & Billing and GM Team. Everyone did an excellent job with getting my account back after a compromise, and the GM team acted very quickly at restoring my money and items.

I only have one thing I want to complain about, but it has nothing to do with the previously mentioned teams. After the compromise I am really wanting to get my hands on a Blizzard Authenticator, but the blizzard store is sold out, and all the places I see online have seriously jacked the pricetag. Please get some more authenticators, or see about getting more carriers for the Mobile Authenticator.

Anyways, This post is to say I am please with Blizzard overall, but I really want an authenticator without paying $61.95

I'm delighted that we were able to help, but I am sorry that it can be challenging to acquire a Blizzard Authenticator. If you'd like to acquire a Blizzard Authenticator, your best bet is to check the Blizzard Store during the AM hours of the pacific time zone. Also, we do provide the free Mobile Authenticator free of charge, but it is currently only compatible with certain providers and mobile devices. We are working to increase the options our players have with regard to the Mobile Authenticators though =).

You can learn about all our Authenticator options at the following links:

Blizzard Authenticator
http://us.blizzard.com/support/article.xml?articleId=24660
http://www.blizzard.com/store/search.xml?q=authenticator

Mobile Authenticator
http://us.blizzard.com/support/article.xml?articleId=26109
http://mobile.blizzard.com/support-compat.html/

Good luck!