I've been hacked!

01/14/2011 8:33 AMPosted by Ordgar

Call customer support, they'll have your account back and will try to give you whatever gear you lost. I suggest getting an authenticator if you don't have one.

To clarify on this statement just a bit, Ordgar, Account Services can assist a player in getting access back to the account, but they do not have the ability to perform restorations. Restorations are conducted by the Game Masters.

01/14/2011 8:32 AMPosted by Vazar

today i logged in to find that two of my characters are completely naked, broke, and have empty bags (and a few missing bags too)

i opened a ticket to get my stuff recovered
but im wondering if there is anything else i can do to maybe speed up the process,
or let blizzard know in different way


all suggestions are helpful!

ty!

You are on the right track here, Vazar. What you need to determine is how the compromise occurred to begin with. Did you reply to a phishing email? Perhaps update or download any add-ons? Log into the game from another computer?

Have you scanned your computer looking for any keyloggers or Trojans? If not, please take the time to review the following articles.

Account Compromise: What To Do
http://us.blizzard.com/support/article/30796

Account and Computer Security
http://us.blizzard.com/support/article/30794

Also, consider getting yourself an authenticator. This will help protect the account from compromises in the future:

Battle.net Authenticator FAQ
http://us.blizzard.com/support/article/24660

Battle.net Mobile Authenticator FAQ
http://us.blizzard.com/support/article/26109

Mobile Authenticator Compatibility
http://mobile.blizzard.com/us-en/support-compat.html/