BANNED for payment dispute i've never used!!!

#0 - July 29, 2009, 1:10 a.m.

Access to the World of Warcraft account *********, has been temporarily disabled due to a chargeback filed against the account's past payment(s) which were billed to a telephone number via PaymentOne.

I have never used the paymentOne system.

I can't call billing now, I was able to get ahold of them earlier and in the email it says to send a money order for 5.52 ... Now they told me to send a money order for 29.98??

Pulled straight from the webpage.

"How do I use PhoneBill?

You"ll have to register your Billing Telephone Number (BTN) to your account to use the PhoneBill option.

To register your BTN, please login to the World of Warcraft Account Management website and look for the Bill to Home Phone selection in setup subscription."

Uhmmm I have never done this. My charater is Xeo on stormreaver, my friend was kind enough to let me use this to post. I've emailed, I've tried calling, nothing. I can't get ahold of anyone.

I am extreemly pissed. My payments are good, yet this has some how made it 29.98 negitive?????

This is incorrect.

I've payed, and NEVER used that system.

What is going on here blizzard?? This isn't fair.

Bheralrul

#6 - July 29, 2009, 1:24 a.m.

In the event someone receives an e-mail regarding a payment dispute and they think it is not associated with their account the Billing & Account Services department can be contacted via phone or from your registered e-mail address to attempt confirmation of this charge.

A Billing representative would be able to verify the account with the account holder and check to make sure the disputed charged did originate from your account. If one feels they are not responsible for the charges then it may be able to be looked into further by the representative.

Billing and Account Services

Email: [email protected]
Web form: http://us.blizzard.com/support/webform-us.xml?gameId=11

Live Representatives Available Mon-Fri, 8am to 8pm PDT
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
- Players in Australia should call 1-800-041-378
- Players in Singapore should call 800-2549-9273
- Players in Chile should call 1230-020-5554
- Players in Mexico should call 001-888-578-7628
- Players in Argentina should call 0800-333-0778
- All other international players should call: (949) 955-0283

I am unable to confirm your claim that you did not place any phone bill charges on your account, but do hope you e-mail or call in to discuss the matter if you are sure your account did not have phone billing.

Bheralrul

#10 - July 29, 2009, 3:11 a.m.

Q u o t e:
This happend to my friends aswell today. He tried calling and emailing billing but they said they will not talk about the matter until he has paid the $29. I just don't understand why they will not talk to him about it.

As long as your friend is the registered account holder and can fully verify the account our Billing & Account Services team can talk with him about it, Gonorii.

The only reason they wouldn't discuss the details of his account is if he did not verify the account or he was not the account holder.

Neither I or you could really say what happened in your friends conversation with this representative but if he does have any concerns over how the matter was handled he should receive a survey within 24 hours to his e-mail address provided during the call. He can fill that out according to how his call went and provide constructive feedback too.

Orlyia

#25 - July 29, 2009, 8:57 p.m.

Folks, our kindly daytime billing rep has already responded on this earlier in the thread and posted the numbers and hours Billing can be contacted.

I'm not sure where the 'we can't talk to you' has crept in at, but if you are the true account holder, calling shouldn't be an issue.

Sirantus

#62 - July 29, 2009, 6:40 p.m.

It appears that there is still some confusion regarding the cause of this situation, and I'll do my best to help add some clarity to the matter.

When paying for an account's subscription using the Pay by Home PhoneBill option, the subscription fees are collected from your telephone company. It appears the situation that you many of you are currently experiencing is that a previous subscription, which was originally successful, was later contested by the telephone company. As a result of this dispute at least part, if not all, of the funds that were originally collected for the subscription were then returned to the telephone company leaving the World of Warcraft account in a negative balance.

If you have any questions regarding why these charges would have been disputed, it would probably be best to contact your phone bill provider for further details.

However, if there are any concerns regarding the retrieval process, or any questions about what options are available to you in this matter, then please feel free to contact the Billing and Account Services department. Once again, our contact information can be found below.

Billing and Account Services

Live Representatives Available Mon-Fri, 8am to 8pm PDT

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

I apologize if this situation has caused any inconvenience or frustration, and I can assure you that we will be happy to help you resolve the matter as soon as possible.

Sirantus

#72 - July 29, 2009, 7:10 p.m.

Q u o t e:
Also, how do I prevent the phone comany from doing this again in the future and getting my account banned over it? Apparently they can just come up and dispute previously and fully paid stuff from a year ago out of the clear blue sky. How do I protect myself from this?

As much as I would like to answer this for you, Uzerial, this question would be best suited for your Telephone Company. I would encourage you to contact them at your earliest convenience to discuss why this may have happened, and what can be done to prevent it from recurring in the future.

Sirantus

#359 - July 30, 2009, 8:11 p.m.

I understand that those of you who are affected may still have some concerns. In response, we've created a thread dedicated to this situation in an effort to help:

http://forums.worldofwarcraft.com/thread.html?topicId=18983418629&sid=1

Please feel free to refer to that thread for further information.