#0 - July 15, 2009, 6:10 p.m.
I am having troubles with my credit card, and Blizzard's payment system. I have called Blizzard's Billing Services twice already, and nothing has to done to solve this issue. I am writting here today to get some advice, or confirmation of any known issue, not posted in the stickies, about the Battle.net accounts.
Long story short: Blizzard website no longer accepts my credit card, and two of my accounts have been frozen, obligating me to pay through PayPal to continue playing.
Long story: I have three accounts to my name. One was created back in December 2006, a second one a little before LK, and a third one, a couple months ago. All three accounts are at my name, and have always been paid with the same credit card.
About a month or so ago (mid-June), I merged all three of my accounts into the same Battle.net account, for, I admit, the little stupid Mountain Dew robot.
At the start of this month (July 2nd), my first account was suddenly frozen, and the following e-mail was sent to me:
Q u o t e:
Credit Card Failure Notification:
Hello XXX,
This is an automated notification. The credit card used on your World of Warcraft account XXX could not be processed successfully by our system. As a result, the subscription on your account could not be set up, and the account will not be playable until a working credit card has been entered.
Now, curious and upset, I call my bank to have more informations. I get the confirmation that no blockage whatsoever have been applied to me or my credit card, and that I have enough cash to pay several years worth of WoW subscription fees.
I come back to Blizzard's website, account management page, and try to reenter my credit card information, and get the following message: This credit card number is not a valid VISA card number.
Wanting to play and level my newly made Warrior, I decided to set up my subscription through PayPal, which accepted (and still does), the credit card that Blizzard's system refuse to accept.
I called Blizzard's billing services on Friday, and get through a person who obviously had issues to understand basic English. He affirms me that Blizzard's payment system is in no way responsible for this, and that my bank is at fault. Not wanting to argue about whose fault it is, I continue by asking this person to fix my account billing information.
The person then manages to enter my card's information into his computer, and sets up a 6 months recuring subscription, and "cancel" (changes) the PayPal payment.
I then ask him to change my other two accounts information, to make sure that they will not be frozen on July 13, and July 14, date at which each accounts are supposed to be paid for. He confirms me that he changed them, and that no freezing will happen.
I finally ask him if it is possible to transfer one character from an account to another, as my credit card is no longer recognized as "valid" by their system. New issue: the person I had on the phone admit me he made an error and tried to enter about 5-6 times, an erronate expiration date on my credit card info, and that now the system didn't want to accept my card information anymore, and then asks me to call my bank and make sure that no blockage was made against Blizzard Entertainment.
I called my bank the next day, Saturday, and recieved confirmation that no such system as a blockage exist if you enter an erronate credit card information too many times, similar to the blockage you get if you try to force your code PIN into your celullar. Anyway, no blockage, my credit card is still working.
Fast forward to Wednesday, my second account ended up, and I recieved a new e-mail, confirming that my credit card was not accepted this month. I try to reenter my credit card information on the account management page, and get a new messae: Please contact Billing Services.
I called back the Billing Services, and get a new person, who tells me that my credit card will not be accepted into their system anymore, that there is nothing he can do, and that my bank is obviously at fault.
Big surprise, if I wanted to be told what I already knew, and throw the responsability on someone else, I would have went to talk in front of my mirror and make a big fake smile saying "Aint my fault, now go away". I made sure to send a nice feedback about Blizzard's customer services, as after nearly 2 hours on the phone, nothing was actually made to fix anything.
Conclusion: After much thinking, I cannot think of anything but the Battle.net account setup, made mid-June, screwing up my credit card information on Blizzard's system. Trying to unmerge them would take more time, effort, and would not guarentee that my credit card will now work again, but I would like some information about this.
I am now unable to use my credit card to transfer a character, or pay my subscription; although I am able to use said credit card to pay for my subscription through PayPal. Unfortunately, I was told that the contract with PayPal do not cover character transfers.
I think that's a bout it. What I'd like:
- know if there is any known issue concerning credit card after an account have been merged onto Battle.net.
- know if there is the possibility to actually get in contact with someone (such as a higher ranked person in the Billing department) who actually can do something for me, instead of telling me what I already know.
- if I should send this same message I am posting to the Billing department.
Thank you for your time. Sorry for the typos and terribad grammar.
