#0 - July 14, 2009, 6:35 a.m.
Email for reference:
Greetings,
An investigation of the World of Warcraft account ------------- has produced evidence that the computer(s) used to play the account are infected by a virus, Trojan or keylogger.
To protect your privacy and security, we have temporarily disabled the account for a 24 hour period. During this time, we highly recommend that you follow the below steps to protect yourself and the account from unauthorized third party access.
- Use up-to-date firewall, antivirus, and anti-spyware software to scan your system regularly for viruses, Trojans, and key-loggers.
- Keep your operating system and other software up-to-date and be careful when downloading new software.
- Be wary of "spoof" and scam websites and e-mails that pose as Blizzard Entertainment and request account or personal information. As a reminder, Blizzard Entertainment representatives will *never* ask you for your password.
- Keep your login information confidential. Account access can only be shared with one minor of whom you are the parent or guardian. Sharing access with anyone else is a violation of the game's Terms of Use. You are also responsible for every use of an account on which you are listed as the registered player, whether the use was authorized or not.
- Use separate, unique passwords for your email, World of Warcraft, and any other online accounts.
- Change your passwords regularly and keep World of Warcraft account information updated using the Account Management page at http://www.worldofwarcraft.com/account/.
For additional security tips and information, please visit the following sites:
- Account Security: http://us.blizzard.com/support/article/21131
- Unauthorized Account Access Policy: http://us.blizzard.com/support/article/20460
- World of Warcraft Account Security: http://us.blizzard.com/support/article/20572
If you are looking for an added layer of security, we currently offer the Blizzard Authenticator, an optional device that can help prevent unauthorized account access. For more information about how the Authenticator works or how to add one to a World of Warcraft account, please visit the Blizzard Authenticator FAQ at http://us.blizzard.com/support/article/24660.
Please be aware that if viruses, Trojans or keyloggers are found again on computer(s) the account is played from, it may lead to the account being disabled again.
Please contact us at [email protected] if you have any questions or concerns. Thank you for your understanding and cooperation.
Regards,
Account Administration
Blizzard Entertainment
http://www.worldofwarcraft.com
As a former Microsoft Tech support employee, I know what to look for and I always have my system clean and VERY protected. None of my programs, (Nod32, Spybot, Adaware) found anything more than tracking cookies. I have also searched for a whole day trying to see if there is some kind of rootkit on my system. Zero. Zip. Zilch. Nada. I had tried contacting your technical support by phone and email, getting no response from either.
I am very displeased with this and as such have canceled my account until this issue is resolved.
Sincerely,
A Very Disgruntled Customer.
