Instances down?

#0 - July 16, 2009, 10:56 p.m.
Blizzard Post
Are all, or only some, instances down at the moment?

VoA25 on Draenor appears to be down. Other people are saying that other instances are not working either.
#16 - July 17, 2009, 12:04 a.m.
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Q u o t e:
O.k. Blue I see you posting!

How about a little love here and let us know what's going on with the instances?


Sorry for the delay, Enza, I was trying to gather some information. It seems this is affecting the Cyclone and Reckoning battlegroups.

Our Technicians believe they have found the cause of the issue and they are in the process of resolving it. As soon as I find out more I will pass it along.
#20 - July 17, 2009, 12:36 a.m.
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Q u o t e:
Where do we go to inquire about free transfers?


You are welcome to request such a thing on the Suggestion Forum, Stabbyhobo, but we have never offered transfers due to a technical issue. We investigate the issue and work to resolve it so everyone can play with as much stability and as little latency as possible.
#29 - July 17, 2009, 12:58 a.m.
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Q u o t e:


Umm, no.

My guild is housed on the Windrunner realm and there is a distinct inability to access the server. Now, that may have changed in the last 1/2 hour since I looked to see if our raid had changed, but thanks for the attempt at clarification.


That is a specific issue not related to this one. Windrunner and Dragonmaw have their own thread.

http://forums.worldofwarcraft.com/thread.html?topicId=18600871538&sid=1

Folks, have you tried to enter any instances in the last few minutes?
#39 - July 17, 2009, 1:05 a.m.
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Thanks, folks.
#42 - July 17, 2009, 1:07 a.m.
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Q u o t e:
Seriously, an ETA would be nice.


If one were available, Kedwyn, I would provide it. :)
#113 - July 17, 2009, 2:25 a.m.
Blizzard Post
I do not have an ETA on this issue, folks, but it looks like several of the restarts that were done to help resolve this issue did not recover correctly.

They are going through those systems and making sure that each one is comes back online so that all instances become available once more.

I'll provide what updates I can and let you know if the situation changes.
#119 - July 17, 2009, 2:29 a.m.
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Q u o t e:
Sigh...who'd of guessed...

Isn't this the Customer Service forums?? a bit lacking don't 'cha think?


This forum is mainly here to address in-game issues, Grabeth. We are trying to provide what updates we can regarding this issue when we receive them but that is not the function of this forum.

If I jumped in the thread every 15 minutes to say I don't have anything new to tell you, people would simply demand to know why.

#161 - July 17, 2009, 2:57 a.m.
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Q u o t e:
Have you actually tried this? Saying you have no new updates every hour or 30 minutes goes along way rather than just letting the thread progress.

According to you, they found the issue. Maybe the issue is them and not the instance servers....


Actually yes I have. I've dealt with several of these issues over the years. :)

Q u o t e:

What do you mean, you people?


That wasn't intended to be "you people" it should have read "you, people". The value of a comma. :D

#169 - July 17, 2009, 3:03 a.m.
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Q u o t e:
Well, now our server is down completely. Hooray!


This has been passed along to the Realm Technicians, Dorritow.
#261 - July 17, 2009, 3:54 a.m.
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Q u o t e:
No update for a while, please update with your progress


Would you care to test this out for me again? I haven’t had any specific updates as of yet, but do know that they have made a few adjustments. It may be beneficial to be able to offer them some feedback at this point.
#307 - July 17, 2009, 4:16 a.m.
Blizzard Post
Thank you all for the feedback. This issue is still being looked into, I simply wanted to retest for the Realm Technicians. We do not have an update for you, as of yet, but we will continue to keep you posted with any news we receive.
#353 - July 17, 2009, 4:38 a.m.
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Q u o t e:


What interests me most is ... are you telling me that you have EVER IN YOUR [Removed] LIFE gotten a credit from Blizzard for technical problems LET ALONE automatic?!??!


Just to name a few:

http://forums.worldofwarcraft.com/thread.html?topicId=17619784156&sid=1
http://forums.worldofwarcraft.com/thread.html?topicId=16474157909&sid=1
http://forums.worldofwarcraft.com/thread.html?topicId=12065150116&sid=1
#359 - July 17, 2009, 4:41 a.m.
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Q u o t e:
Any update blizz?

The last update that I was able to provide was this one, mate: (http://forums.worldofwarcraft.com/thread.html?topicId=18369415042&sid=1&pageNo=16#307).

    Thank you all for the feedback. This issue is still being looked into, I simply wanted to retest for the Realm Technicians. We do not have an update for you, as of yet, but we will continue to keep you posted with any news we receive.


#365 - July 17, 2009, 4:45 a.m.
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Let's get an ETA on this.... this blue post took place at 4pm. IT'S NOW ALMOST 9PM


If an ETA was available, Gritseater, I would be more than happy to pass that along. However, just because this issue has been going on for a few hours now does not mean we have an ETA as to when it might be resolved.

I can random arbitrary number, if you would like, but it will be just that.
#376 - July 17, 2009, 4:50 a.m.
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Q u o t e:
oh ok, i saw that one. I was just curious if there had been any further developments. I hope you can understand our frustration in the matter and any sort of status updates you can give would be appreciated.

Ah, was not sure if you had missed it or not, Rhohirem.

Believe you me; I fully understand your frustration here and the desire to have any information available to you. Unfortunately, we simply don’t have anything new for you guys at this time.


Q u o t e:
Just a question Id like to get a blue post on if at all possible. Are the affected servers getting free game credit for this? I mean I know its just instances but for most of us thats all we play wow for.


That would be something that our Community Representatives would disclose at a later time.
#495 - July 17, 2009, 6:54 a.m.
Blizzard Post
Our Realm Technicians have pulled a few more levers at this point, and it seems like the mystical smoke surrounding the Wiz… Uhh… I mean….

Our Realm Technicians have made several more adjustments and are expecting instances to be restarted shortly. At which we hope to have this issue resolved and everyone should be in the clear to continue game play as desired.

I’ll post an update as to when that is, but wanted to give you all the information that was passed along to me.
#514 - July 17, 2009, 7:05 a.m.
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I believe the instances should have successfully been restarted at this point, would anyone care to test this out for me and give me the results?
#516 - July 17, 2009, 7:07 a.m.
Blizzard Post
*bump*

Can I get an update please.

:0P
#539 - July 17, 2009, 7:20 a.m.
Blizzard Post
According to our Realm Technicians the instance issue should now be resolved; they are still working on Battlegrounds/Arenas, though.
#548 - July 17, 2009, 7:27 a.m.
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Q u o t e:

instances work on spirestone, checked rfc but no northrend still

Northrend on Spirestone is being looked into, Keledar.