You have used up the prepaid time...?

#0 - July 6, 2009, 4:20 p.m.

Well upon trying to log in this morning I am hit with this message,

"You have used up your prepaid time for this account, please visit http://worldofwarcraft.com/account to purchase more and continue playing."

Well I 'visited' my account page and it appears my account as being still active and still being billed via phone bill.

"Account Status:
Active
This account is active and can be used for playing."

I also and unable to cancel my subscription and re-subscribe to possibly fix this problem.....which is rather annoying.

So if you could, please enlighten me to the reason this is happening.

Sirantus

#5 - July 6, 2009, 4:36 p.m.

It appears that our system is attempting to bill the phone number that you provided for your recurring subscription, Teronos, but we are currently experiencing difficulty with completing the transaction.

If the issue persists, then you may want to try re-submitting your pay by home phone bill request, or consider using an alternative payment option.

[Update: 9:50 am]

We have received several reports regarding players who are experiencing a delay with their current subscription being processed. This delay appears to only be affecting players who are using the Bill to Home Phone option, and were scheduled to bill over the holiday weekend.

If you believe you are currently experiencing this issue, please feel free to post a reply in this thread, and I will be happy to include your account in our ongoing investigation.

We apologize if this delay has caused you any inconvenience, and we hope to have the matter resolved as soon as possible.

Sirantus

#9 - July 6, 2009, 4:54 p.m.

I am attempting to investigate this a bit further for you, Teronos. Thank you for your patience, and I'll let you know as soon as I have any additional information.

Sirantus

#14 - July 6, 2009, 5:19 p.m.

It appears that we may be experiencing a delay with certain Phone Bill Payments being processed. We are looking into the situation to see what may be causing the extended delay, and hope to have a resolution as soon as possible.

I have escalated both your account, and Crimsonclaw's account, to our Billing and Account Services team for further investigation. While I do not have an ETA currently available for when to expect a full resolution, please feel free to check the payment status found in account management for when the subscription has been completed.

I apologize for any inconvenience as a result of this issue, and thank you for your continued patience and understanding.

Sirantus

#16 - July 6, 2009, 5:23 p.m.

Q u o t e:
same thing happened to me i posted earlier about it they said contact billing but the phones are down or something. my account says active but i cant log on and i cant cancel it to resubmit it and its through the phone bill thing

I'm sorry to hear that you are also experiencing this issue, Wrath.

I have confirmed that you appear to be encountering the same delay, and I have included your account details in my escalation.

Sirantus

#23 - July 6, 2009, 6:28 p.m.

Thank you, Pestilencex, Anjori, Stethwarrius, and Moonlight, for reporting the issue, I have escalated your accounts to our Billing team to be included with our current investigation.

While I still do not have an ETA for when this issue fully be fully resolved, we are working to get everyone experiencing this issue back into the game as soon as possible.

Once again, thank you for your continued patience and understanding during this issue.

Sirantus

#26 - July 6, 2009, 6:54 p.m.

Q u o t e:
I'm having the same problem

Thank you, Govt.

I have escalated your account for further review as well.