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Does Blizzard Account Recovery Work Weekends?

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Josepa
#0 - July 12, 2009, 6:35 a.m.
Blizzard Post
My friend sent in his account recovery PDF to blizzard on thursday at 6pm pst for his account being locked and hacked. It has bee about 3 days and no response. Does Blizzard work saturday or sundays? I mean most people are on during that time and you cant tell me they dont work the busiest days.
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Syndri
#10 - July 12, 2009, 8:25 p.m.
Blizzard Post
Account Administration works 24 hours a day, 7 days a week, 365/6 days a year (including holidays). Unfortunately, due to the number of petitions and emails we've recently received, and continue to receive, wait time are a bit extended. I can assure you that an Account Administrator will assist your friend just as quickly as possible, though.

Now, with that said, Josepa, can you provide me with the name and realm of a character on your friend's account?