Usage of degrading words acceptable?

I do want to take a moment to remind everyone that regardless of the nature of this topic, that does not give you free reign to bypass our Forum Code of Conduct. Please do not use language inappropriate to these forums, even if you are doing so to "prove a point." There's a way to express what you are trying to say without doing so. Thanks.

Forum Code of Conduct
http://forums.battle.net/forum-coc.html?sid=3000

01/07/2011 3:29 PMPosted by Misstra

lol @ customer support ninja move
as this is an important matter

It was moved to this forum as it has a lot to do with our policies and in-game harassment - rather our neck of the woods. This is also something that we are in a better position to comment on than our Community Managers, as we deal with these types of issues on a day to day basis. >^.~<

Now, to the OP:

01/07/2011 2:40 PMPosted by Izbella

Just a few minutes ago, a lovely gentleman (with sarcasm) in my server's Alliance TC used the word Removed that normally describes a female anatomy part in a very negative way. I asked him to stop using that word and apologize. He mocked me with several other guys joining in the chorus. He even mentioned that Blizzard would not take any action. Is that true?

No, this is not true - if a player is found in violation of our policies, they will be actioned for it. Depending on the nature of the offense as well as the individual's past history, the severity of their penalty may vary. You can read more about our Harassment Policy and Account Penalties below:

Harassment Policy
http://us.blizzard.com/support/article/20226

Account Penalties
http://us.blizzard.com/support/article/20221

Do note, however, it's best in these situations to simply report a person and not (likely inadvertently) "taunt" them with letting them know they're being reported or even responding to the situation in general. Place the individual on ignore, don't respond, and let us know about the situation. Better to let our Game Masters handle it. >^.^<

Our Harassment policies are important to us, and we will uphold them - but note that they are reactive. This means that it requires our players to report such offenses for actions to be taken. As much as we would like to monitor each and every realm 24/7/365, the amount of manpower that would require I can only describe as absurd, and simply outside our abilities at this time.

We greatly appreciate our players that make an effort to improve the quality of the World of Warcraft community, and thank you for your concerns with this issue!

01/07/2011 4:23 PMPosted by Cithere

Does the open ticket just close, and then nothing?

No - you will receive a notification that your ticket has been answered. It's just that in situations like these, due to privacy concerns, we are unable to inform you of the actions we take on another player's account. That information is meant only for the person being actioned and us.

Again, I'll reiterate to the few of you that have earned yourself forum vacations, and issue this as a warning to others - continuing to troll in this forum, let alone this thread, will end poorly for you.