Invalid Credit Card Number

#0 - June 24, 2009, 4:36 a.m.

Hello, all.
I'm attempting to upgrade my trial account into a full one, and when I go and enter all the credit card information on the Account Management page, it comes up with an error saying "Invalid Credit Card Number."
This credit card is already being used to pay for another subscription, could that be a part of the problem?
Also, I heard there is a way to do this through PayPal, yet I see no PayPal payment option. Is that service down, or am I going blind?

Any help is appreciated.

Sirantus

#8 - June 24, 2009, 6:23 p.m.

While PayPal is currently available to be used for recurring subscriptions, we do not offer it as a payment option for a Direct Online Upgrade at this time.

If you have already confirmed that all billing information is being entered correctly including the zip/postal code for the cards billing address, then you may want to try clearing the cache and all temporary internet files on your internet browser. Additionally, you may even want to try using a different browser entirely.

If you continue to experience any difficulty with the online upgrade, you are welcome to contact the Billing and Account Services department by phone, and we will be happy to help to the best of our abilities.

Billing and Account Services

Live Representatives Available Mon-Fri, 8am to 8pm PDT

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283