[PTR] Cannot Login, Blizzard Authenticator

#0 - June 27, 2009, 2:30 p.m.

Copied from: http://forums.worldofwarcraft.com/thread.html?topicId=18031197695&sid=1

So, when I changed from the Blizzard Authenticator token to the mobile app, I gave the token to a mate (who is now out of state).

I'm unable to login because the original authenticator is still linked to the PTR. Anyone got any ideas(That don't involve contacting my mate)?

Aredek

#1 - June 27, 2009, 2:39 p.m.

Regrettably, Public Test Realms operate on older account data and such a switch may prevent you from logging into the realm. I'm afraid that you may need to wait until the data has been updated, but you're welcome to give our Billing Department a call on the off-chance they are able to assist with this issue! They can be reached during normal business hours at each of the following numbers:

Billing and Account Services

Live Representatives Available Mon-Fri, 8am to 8pm PST

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

My apologies for the trouble!