My wow account... - Blue Tracker

#0 - June 27, 2009, 10:08 p.m.

so my account has been temporarily disabled. im not 100% sure why because Ive gotten no response or help at all from blizzard. its been 17 days now Ive sent like 12 emails and no response just the stupid do not reply automated message saying there so busy..17 days to answer me...really? so this is the only thing left that i haven't tried...what do i need to do to get my account active again. and why is it disabled in the first place. this is not the account. i had to have my friend log me on to his just so i could post this.. the email the account is under is <Email address removed>. so if a gm could help me out that would be great...though i doubt it will happen..but its worth a shot.

Syndri

#22 - June 27, 2009, 11:18 p.m.

The account in question, Moocowtank, was locked due to a chargeback discrepancy. In order to have this matter addressed—or to dispute the chargeback—please contact Billing & Account Services at your earliest convenience. For this specific situation, calling in would be your best couse of action.

Billing and Account Services

Live Representatives Available Mon-Fri, 8am to 8pm PDT

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

For reference, information related to this issue was sent to your previously registered address under the following header:

Q u o t e:
-----Original Message-----
From: [email protected] > [email protected]
To: <removed>
Sent: 6/10/2009 5:51:10 PM
Subject: World of Warcraft - Payment Dispute Notification

I sincerely apologize for any confusion and wish you only the best of luck. Please let me know if you've any further questions. :)

Syndri

#28 - June 27, 2009, 11:41 p.m.

Q u o t e:
i didnt know it was charged back.

Further instructions were included in the notification email I referenced, Moocowtank. It was sent to the address registered to your account just before your now-current one. Do you have access to this email?

Q u o t e:
cant i just pay for another month or whatever?

At present, there is a negative balance on your account due to chargeback. Simply paying for another month will not resolve this discrepancy. You will either need to repay the outstanding balance through the means detailed within the notification email or discuss this matter further with our Billing & Account Services staff on Monday (or your next earliest convenience).

Q u o t e:
couldnt they have just froze the account till i had payed for it?

The account is simply locked at this time—it is neither suspended nor banned. Access will remain disabled until the outstanding balance is resolved, though.

Q u o t e:
this could have been solved 16 days ago..

While our Account Administrators do work to appeal a variety of penalties, they unfortunately were not the appropriate party to contact in this instance, as issues related to chargeback are addressed by our Billing & Account Services staff. For any confusion your prior correspondence has generated, I do sincerely apologize; I understand how frustrating this must be. Please be sure to bring this matter up with Billing at your earliest convenience and during open office hours, though; our representatives therein will be happy to assist.

If you need to me forward you the original notification email in question, I will be happy to do so at this time.

Reythur

#39 - June 28, 2009, 12:42 a.m.

The reason behind the Money Order requirement is to ensure that the payment cannot be disputed again. I'm sorry if you're unwilling to acquiesce to the request to use one, but I'm afraid that is the only method we accept in order to address Chargeback issues.

Reythur

#43 - June 28, 2009, 12:46 a.m.

I do not believe cash is accepted as the payment needs to be made out to the appropriate party, Moocowtank.

You will need to send a Money Order. I think they're about $0.50 these days for items under $100, but it's been a while since I've used them and it depends on where you obtain one.

Reythur

#47 - June 28, 2009, 12:53 a.m.

Q u o t e:
you guys are gonna tell me you would be even a little pissed? being ignored for that long? come on now.

We had been in contact with you, bud. =/

As Syndri mentioned, the email regarding the current situation was sent on the 10th of June. You have my apologies if there has been any confusion regarding any contact since then.

Reythur

#52 - June 28, 2009, 12:59 a.m.

That's an automated message from when you contacted our Account Administration department. That's not the email Syndri referenced.

Here is the subject and the first few words:

Q u o t e:
Subject: World of Warcraft - Payment Dispute Notification

Access to the World of Warcraft account

I'm afraid I can't give you more than that, but I can assure you that is when this email was sent.