Retaliation Battlegroup Issues - 06/19/09

UPDATE:

Some Retaliation realms are still experiencing issues and will remain under observation.

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Retaliation realms should be live now, guys.

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We are currently performing urgent maintenance on the realms listed below to resolve a hardware issue. We currently have no estimate for the duration of the maintenance. We will provide additional information at 8:00PM PDT.

Area 52
Auchindoun
Azuremyst
Blade's Edge
Blood Furnace
Coilfang
Dawnbringer
Exodar
Fizzcrank
Galakrond
Ghostlands
Grizzly Hills
Shattered Halls
Terokkar
The Scryers
The Underbog
Velen
Zangarmarsh

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A post has been created on the Service Status forum here, where you can receive up to the second updates regarding the status of the Retaliation battlegroup. Here's the link:

http://forums.worldofwarcraft.com/thread.html?topicId=17899802471&postId=178979820393&sid=1#0

Once again, I know that this is very frustrating. If you feel that this issue merits compensation, please submit those requests via the Suggestions forum. We are not in a position to forward such a request from this forum.

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Hey guys,

We are aware of the issues currently affecting the Retaliation battlegroup, and we deeply apologize if you are currently affected. We'll work to get these realms back up and running smoothly as swiftly as we possibly can.

If you are uncertain if you are on the Retaliation battlegroup, it is comprised of the following realms:

Area 52
Auchindoun
Azuremyst
Blade's Edge
Blood Furnace
Coilfang
Dawnbringer
Exodar
Fizzcrank
Galakrond
Ghostlands
Grizzly Hills
Shattered Halls
Terokkar
The Scryers
The Underbog
Velen
Zangarmarsh

I'm so sorry guys =(. We'll get you back in the game as soon as possible.

Please refrain from posting on this subject elsewhere, so we can streamline communication. Any updates that we have available will be posted here.

UPDATE:

A post has been created on the Service Status forum here, where you can receive up to the second updates regarding the status of the Retaliation battlegroup. Here's the link:

http://forums.worldofwarcraft.com/thread.html?topicId=17899802471&postId=178979820393&sid=1#0

Once again, I know that this is very frustrating. If you feel that this issue merits compensation, please submit those requests via the Suggestions forum. We are not in a position to forward such a request from this forum.

Q u o t e:
Why do you insult us with the same verbatim, crappy, copy/pasted post that says the same crap that you just tell us awhile ago.... don't you respect your costumers? Yeah... Yeah... I know what is like to be CSR, I did the same when I was in Dell... copy paste the same crap.... "We are working on it",

We simply aren't in a position to provide details, Naerdiel. This isn't a function of respect, and I'm sorry that you're choosing to interpret it as such.

Those who are in the midst of attempting to resolve these issues do not have time to issue full reports regarding the issue while they're attempting to resolve it. The internal function of our realms isn't subject matter fit for public consumption in any case, for a variety of reasons from liability to security.

We're going to resolve this issue as swiftly as we can. We will not provide the details regarding what went wrong, or how we are going about resolving it though. I know that would be satisfying for some, but that is just the way it is.

I have no doubt that there are those who will be up in arms about this post, but I'd prefer to be as up front as possible. We'll get the realms up as soon as we can and attempt to resolve this matter for the long term.

I will, however, provide any and all information I can, as soon as I get it (in fact, I have the next update in the next post). Thank you for your patience in the face of a very frustrating situation.

UPDATE:

We are currently performing urgent maintenance on the realms listed below to resolve a hardware issue. We currently have no estimate for the duration of the maintenance. We will provide additional information at 8:00PM PDT.

Area 52
Auchindoun
Azuremyst
Blade's Edge
Blood Furnace
Coilfang
Dawnbringer
Exodar
Fizzcrank
Galakrond
Ghostlands
Grizzly Hills
Shattered Halls
Terokkar
The Scryers
The Underbog
Velen
Zangarmarsh

Q u o t e:
Yeah... but you gotta admit that that informative post was very insulting, I don't recall such simple "update" before, we just ask for a fair service, and constant crashes with a very bad timing is frustrating.... worse, we don't get some kind of compensation we just stuck with the Agreement Terms...

It certainly wasn't intended to be. Please accept my personal apology if you were offended. I merely wanted to make a clear post that directly addressed the issue as quickly as I could.

Q u o t e:
hey mal, i realize that the techs keep you guys on a more or less need to know, but is there any word if this is just the same thing over and over or if there is actually a cosmic force at work breaking different things every few days?

In a situation like this, it's more likely to be a scenario where it appears externally as though the same issue is arising over and over again, when instead something develops an issue, is resolved, then something new and different develops an issue and so on and so forth.

I know you guys are upset, and I certainly can understand your position. Thank you for bearing with us.

Q u o t e:

Mal this is most likely going to get skipped over, but for me at least, honesty helps soothe things. OK, for valid reasons you aren't going into what went wrong. I can accept that. You guys are working on it, but aren't sure when it will be done. I appreciate that. It is much better then "It should be up shortly. (4 hours later)....It still should be up shortly....

Updates of any kind are appreciated. Thanks boss.

I'll certainly do my best.

I'm just sorry that I don't have a solid ETA for you guys. I've been in the same boat, and being unable to play, especially having a raid interrupted... I know where you're all coming from.

We'll find out what the state of things is around 8:00pm PST. Hopefully it will be good news.

Q u o t e:
The richest and most successful gaming company in the world can't spend the money to buy new hardware.
GG

That's because there's no new hardware to buy. We already have top of the line equipment, Kilgrath =/.

Zarhym has commented on a similar issue here:

http://forums.worldofwarcraft.com/thread.html?topicId=16904071781&pageNo=1&sid=1#6

Q u o t e:
Blizzard should notice that customers dislike the same verbatim excuses, we know is not your fault, but if they could listen a bit... We appreciate if you avoid copy pasting the 5 week crashes "updates", thanks and I'll drink a shot of tequila in your name.

That's understandable.

I feel it necessary to point out that those updates, in the language that some may find distastefully 'cut and paste' are the updates from the technicians themselves, and follow a standard format.

Is it pretty? No, and I'm sorry about that, but it does reflect the information that is available, and it is quoted from the Service Status forum for that reason.

Q u o t e:
Top of the line equipment you say? How about some top of the line employees then?

Our employees are professionals at the top of their fields, actually. I apologize if I didn't mention that and make that clear in the post you quoted.

You've made some distressing and grossly inaccurate allusions in your postings, Dagard. I'm fine with players expressing their frustrations as long as it abides by the forum code of conduct.

Semi-veiled insults directed at our staff and vague accusations of conspiracy, however, are not welcome and I will treat further comments of that nature as trolling. I ask that you please refrain.

UPDATE:

Retaliation realms should be live now, guys.

Q u o t e:
when you said live, i guess i shouldn't have assumed that you meant it was stable?

Obviously not =(.

The realms are being tested again now.

Edit: Scratch that. It looks like there are still some realms that are having issues, and they will remain under observation for resolution.

I just logged into each Retaliation realm, and they should be up.

It appears that Grizzly Hills, Terokkar and Auchindoun had short term persistent issues, though.

Q u o t e:


considering the relms arent up and MR. Kitty is a liar prolly a lot

Q u o t e:
I hate you MR. Kitty! why, why would you do that

=(

It wasn't on purpose. They were live when I said they were, and hopefully should remain stable now.

UPDATE:

Some Retaliation realms are still experiencing issues and will remain under observation.

I understand that there are a few realms still experiencing some trouble with this. I wanted to let you all know that we are aware of the continued difficulties that you are having, and that we are still working on a solid resolution to get everyone back into uninterrupted game-play. I know that you all are eager to get back to playing on a Friday night, and I assure you that we are doing our best to make that so. Please remember, though, that if you wish to continue posting here that you are required to stay within the Forum Code of Conduct.

In the meantime, until we get everything stable once again, I thank you for your continued patience and understanding. :0)

The latest update provided to us can be found in the following post: (http://forums.worldofwarcraft.com/thread.html?topicId=17899802471&sid=1&pageNo=1#2), which states:

Apologies for the delayed update. These Realms are currently live, however we are investigating a possible issue with stability. Thank you for your patience while we address the matter.

Again, I would like to reassure you all that we are still looking into this issue. If you have any questions regarding compensation I ask that you, please, direct them to our Community team over on the General forum. They are the only ones that would be announcing such things.

Q u o t e:
Deleting the post that make you look bad again blizz?

No, deleting most posts that are not constructive, or simply an attempt to flame, Araus, as a warning. The second time is a suspension.

It looks like things have begun to stabilize, at this point. Please feel free to return here and let me know if you still experience a drop in any of these realms, and I will be sure to pass that information along.

Thank you.

Q u o t e:
Just got booted off Auchindoun and its offline. GREAT FIX!

I'm currently logged into Auchindoun, Tyrranos. What area was it that you got booted from?

Q u o t e:
I cannot pick up quest items on Galakrond. I disabled all addons and still have the same issue. I asked in trade and others are experiencing the same issue. (i was doing the cooking daily --- wine and cheese --- in Dalaran)

Twizdedsista, would you mind logging onto an alternate character if this quest issue is still persisting, please? Come back here when you have done so, and I will test this out a bit further for you.

Q u o t e:
missed my raid times cause of blizz cant gather rest of raid back so tried some BG now my main stuck in loading screen on bg a nice end to a flawless blizzard night

Try logging out of this character, Deille, and logging back in.

Q u o t e:
i am still unable to log into my main character(this one). I keep getting disconnected from the server just as the load screen is finishing. All my other toons seem to be working fine.

You should be free to log in at this time, Corik. Let me know if you continue to experience any trouble with this character.

Q u o t e:
Well I left the Dalaran area and when I entered Dalaran again i was able to loot the items. Very odd.

Curiouser and curiouser. But! If all is right again, then I guess we will leave it at that. :0)

Q u o t e:





Thank you for the reply, but as of right now I am still experiencing the same problem. "you have been disconnected from the server," appears right as the load screen is finishing.

I relocated you a second time, please try logging in again, please, Corik.