#0 - June 18, 2009, 11:42 p.m.
Once I had my phone working again I restored my applications. I launched the authenticator and attempted to log in to the game. But it looks like the authenticator thinks it's a new install, and needs to be connected to my account.
The problem is that to log into my account I need the code from the authenticator, which is no longer giving me the right codes.
I went to the support site, ended up calling the support hotline. When I got the representative on the phone he was very nice, but unable to help me with my issue because I didn't have the install codes from my original install disks. I've been playing the game for 5 years, and frankly I have no idea where those disks are. I'm sure I have them somewhere, and when I get home I'll start looking for them... again.
I was informed that there while I could not have my problem solved over the phone that there was another procedure and that information would be emailed to me.
This is from the email I received:
Q u o t e:
In order to deactivate the Blizzard Authenticator we will require the following:
- A legible photocopy of the identification of the registered account user. Only a government issued photo ID or Birth Certificate will be accepted for the registered user. (School IDs are *not* accepted.)
- A copy of the TOU form
If the account is a World of Warcraft account that has not been linked to a Battle.net account please use the following TOU Form found at the following: http://us.blizzard.com/support/article.xml?articleId=21469.
If the account is a Battle.net account please use the following TOU Form found at the following: http://us.blizzard.com/support/article.xml?articleId=26361.
Please email these materials as an attachment to our Billing and Account Services department at AccountServices@Blizzard.com. This file must be under 5 MB and be in the jpg, gif, or bmp format. For ease of processing, please use the account login name as the subject line.
**Please Note: If the account in question has been merged with a Battle.net Account, the authenticator will be removed from all game titles associated with the Battle.net Account.**
I found it interesting that I could not send them a .pdf file....
Anyway, I sent them the information at about 9 AM, it's 3:30 PM now and I have yet to hear anything. No email saying they've received my message, nothing at all.
Does anyone know how long this process takes? Should I expect to hear from Blizzard? I realize that these things can take time, but it'd be nice to have some idea of how long to expect.
