Tech: Launcher keeps erasing Retail version

#1 - May 20, 2019, 4:29 a.m.
Blizzard Post

As it says, everytime I switch to Classic Beta it deletes everything but 400 mb or so of data in my retail folder. I have to redownload over 50 gigs of data each time. I wanted to beta test Classic badly and have really enjoyed the time I got to spend in it but I’m not going to keep downloading the entire retail game to do it.
My WoW folders are on one drive and my Battlenet is on my OS drive. I’ve never had issues with retail with this configuration.

Update: As I am downloading the retail version it appears my Classic Beta folder may have been emptied. It only shows 164 mb.

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Community Manager
#9 - May 21, 2019, 7:17 p.m.
Blizzard Post

Hi folks,

In order to diagnose the problem, we’d like to look at some logs from your application if you have already experienced this issue.

You do not have to re-create the problem – the logs are already there.

Simply follow the steps in this article to create a file you can share with us:

After following the steps in the article, you can then provide us with your log file by emailing it to: that and referencing this thread in the subject and/or body.

Thank you for your reports and testing efforts!