Retaliation Battlegroup OFFLINE

Q u o t e:
Currently all servers in our battlegroup are offline.

Halp?

We're on it guys.

We're truly sorry for any interruption, but we're aware of the issues currently occurring on the Retaliation battlegroup and currently working to resolve them.

For those unfamiliar with the battlegroup, it is composed of the following realms:

Area 52
Auchindoun
Azuremyst
Blade's Edge
Blood Furnace
Coilfang
Dawnbringer
Exodar
Fizzcrank
Galakrond
Ghostlands
Grizzly Hills
Shattered Halls
Terokkar
The Scryers
The Underbog
Velen
Zangarmarsh

Thank you all for your patience while we work to get everything running smoothly once again!

I've looked into it, and no ETA is available regarding when the situation on Retaliation will be resolved.

Once again, we apologize for any interruption, and we'll do our utmost to resolve this issue as soon as possible.

Please refrain from posting flames, insults or spurious claims that the realms are available, people.
I'd like to keep this thread as clear as possible so that any updates are more easily disseminated.

Q u o t e:


What updates? We have no idea what is going on and we have no idea when it will be fixed. That's an update?

When we have updates to provide, they'll be easier to find if this thread isn't clogged with non-constructive posts.

Q u o t e:
WOOT they can't fix the bloody servers but they sure can sit on their bottoms and edit our posts.

I understand your confusion, Lisara.

I am not a realm technician, however, and my job is to moderate this forum. I assure you that my activities here have absolutely nothing whatsoever to do with your realm becoming available.

I hope that clears things up for you though =).

Q u o t e:


However you have a handy little feature that allows us to jump between blue posts... so.... our servers are down and we're bored... so we might as well have a conversation while we wait.

True, but not all readers are aware of that function.

Regardless, we still fully expect our posters to adhere to the forum code of conduct as well:

http://forums.worldofwarcraft.com/forum-coc.html

Q u o t e:


MISTER KITTY PLEASE ANSWER MAH QUESTION

Would you be a /sadpand if I called you a poopy monster? Stop trying to avoid the important subject at hand!!!

I get your attempt at levity, but it borders on trolling. You might want to read that forum code of conduct link I provided earlier.

Let's keep things on-topic, yes?

Q u o t e:
But seriously, it does seem like the Retal battle group has gone offline more than any other battle group that I've observed. /sadpand. Any clue why this is? or is it just a coincidence?

I know it can seem that way, but this is a pretty recent issue.

I know that this is really frustrating, and that you guys just want to play. I can completely empathize, but unfortunately, sometimes unexpected issues occur, and we simply have to resolve those issues as fast as we can when they do.

We'll get things up and running as quickly as we can, and I thank you guys for your patience in the meantime.

Q u o t e:
I hope this doesn't come off as mean, but I always hate these defenses when a company is under fire for a server having trouble. It's just that Blizzard has a bunch of really well-paid, well-trained group of people, who everyone (more or less rightfully) expects should be able to keep servers up and whatnot on account of how well-trained and well-paid they are. The greater issue is that there's a level of downtime that is considered acceptable in IT, and we haven't really passed that yet.

Not an unreasonable perspective at all.

It's important to keep in mind that the challenges that our realms face require the attention of top-level, world class personnel.

These guys are miracle workers, though I'm sorry that it can be hard to see that from the outside sometimes.

Q u o t e:
blue update ??

As stated in the Breaking News: (http://launcher.worldofwarcraft.com/alert)

We are currently performing urgent maintenance on the realms listed below to resolve a hardware issue. We currently have no estimate for the duration of the maintenance. We will provide additional information at 7:30PM PDT.

Area 52
Auchindoun
Azuremyst
Blade's Edge
Blood Furnace
Coilfang
Dawnbringer
Exodar
Fizzcrank
Galakrond
Ghostlands
Grizzly Hills
Shattered Halls
Terokkar
The Scryers
The Underbog
Velen
Zangarmarsh

Hey Bullseye,

I'm sorry, but since I am unable to actually understand what that says, I am going to ask that you refrain. Please understand that I am simply trying to ensure that this post is kept positive and clean… and not being able to read what you are posting kinda makes that difficult.

Thank you for understanding. :0)

Q u o t e:
A blue update would be nice...

And I would love to try and get one for you all, but as long as I have to stay here and moderate the “potty language” it’s simply going to take that much longer to work for one for you guys.

Q u o t e:
Don't forget that it's your fault that this is happening. Not ours. It's our money, our time, your server that's down. Don't blame us for getting mad.

I would never blame you for getting upset when your game time is interrupted, Selené. I'm a gamer too, I know the feeling, and I understand all too well the frustration that you are feeling right now. However, when I specifically ask to refrain from certain actions, and them have to spend my time cleaning up your posting (if we are generalizing here) I cannot be expected to do anything to further the circulation of information.

Now, I know that the Breaking News said that we would have an update for you at 7:30PM PDT. That being the case, I am doing all I can to get an update for you guys. At this time, though, we do not have another update, other than we are still working on the issue.

Update on its way, please stand by.

The Breaking News was just update with the following message.

Q u o t e:
SERVERALERT:
[8:03PM PDT, June 9, 2009]

We are continuing to perform maintenance on the realms listed below. We have identified the hardware issue and are currently working to resolve it. We will provide more information at 9:00PM PDT.

Area 52
Auchindoun
Azuremyst
Blade's Edge
Blood Furnace
Coilfang
Dawnbringer
Exodar
Fizzcrank
Galakrond
Ghostlands
Grizzly Hills
Shattered Halls
Terokkar
The Scryers
The Underbog
Velen
Zangarmarsh

As stated there, we have identified the hardware issue, and the estimated time that we will be able to offer any further updates is at roughly 9:00pm (PDT).

Sorry for that thread cap, everyone. I've extended the posting limit so you can continue to post here in this thread.

Q u o t e:


That was my first negative statement. I am not angry. I am not lashing out. I agree most here are acting much less than civil. Perhaps most is even an understatement. That said, the quote had very poor implications.

Hmm, my very first post with any sort of a negative connotation towards a blue and I'm deemed to have misdirected anger. Interesting.

Please understand, Cattu, that my first priority and task assigned, is to keep this forum clean. I am here to help and post on topics of in-game issues; the same that a Game Master would if you submitted an in-game petition. I am not a Realm Technician, and there is very little I am actually able to do in situations like this, except perhaps to pass along information when it is made available to me. I am still required, however, to operate and successfully complete my main directive, which is keeping posts within the Forum Code of Conduct.

Q u o t e:
So the amazing update is that they will provide an update. WOW!

No, Goodblood, the update is that we identified the issue and so should be able to resolve it. . . as opposed to simply troubleshooting.

Q u o t e:
updates??

Unfortunately, Physcocraz, the update was pushed back from 9:00pm to 10:00pm (PDT), as stated in the Breaking News page: http://launcher.worldofwarcraft.com/alert

Q u o t e:
SERVERALERT:
[8:03PM PDT, June 9, 2009]

We are continuing to perform maintenance on the realms listed below. We have identified the hardware issue and are currently working to resolve it. We will provide more information at 10:00PM PDT.

Area 52
Auchindoun
Azuremyst
Blade's Edge
Blood Furnace
Coilfang
Dawnbringer
Exodar
Fizzcrank
Galakrond
Ghostlands
Grizzly Hills
Shattered Halls
Terokkar
The Scryers
The Underbog
Velen
Zangarmarsh

Thank you all for the continued patience. I’m happy to inform you that, while some of the realms are currently coming up as we speak, the lot of them should be playable within an hour: by 10:45pm (PDT).