Blizzard Support Customer Satisfaction Survey

#0 - June 8, 2009, 5:31 p.m.

My account was closed yesterday after I reported it compromised, I have not received any non-automated responses but got this Blizzard Support Customer Satisfaction Survey e-mail today. (I created a trial account to post on the forum)

Since I have not received any support I was wondering why this e-mail has been sent to me?
Does anybody know how long it takes acccount administration to respond to account closure issues?

Aredek

#2 - June 8, 2009, 5:36 p.m.

Hey there, Rabid.

The Customer Satisfaction e-mail you received is a survey sent randomly to any player who opened a petition or received an e-mail from a member of our staff. This survey does not indicate that the investigation has come to a close.

Currently, it can take anywhere from 4 to 7 days to receive a response from our Account Administration Department; however, they are working as quickly as possible to address each outstanding dispute as quickly as possible.

Thank you for your ongoing patience, Rabid. Let me know if you have any further questions.

Aredek

#5 - June 8, 2009, 6:10 p.m.

I see that two of your e-mails have reached Account Administration and will be reviewed as soon as possible; your webform has also reached Account Administration's queue. :)

Keep an eye on your registered e-mail address, Rabid.