Recovering Secret Question Answer?

#0 - June 9, 2009, 3:37 a.m.

I forgot the answer to my secret question, since my account was made 4 years ago and I haven't needed to use the answer to the question until now. I still have my original CD key to the account and all the information. i was wondering if I can recover it without using that form you need to fax to blizzard.

Bheralrul

#2 - June 9, 2009, 3:41 a.m.

If you still have your original Authentication Key and can verify other information on your account our Billing representatives can attempt to help you out via phone or e-mail.

Billing and Account Services

Email: billing@blizzard.com
Web form: http://us.blizzard.com/support/webform-us.xml?gameId=11

Live Representatives Available Mon-Fri, 8am to 8pm PDT
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
- Players in Australia should call 1-800-041-378
- Players in Singapore should call 800-2549-9273
- Players in Chile should call 1230-020-5554
- Players in Mexico should call 001-888-578-7628
- Players in Argentina should call 0800-333-0778
- All other international players should call: (949) 955-0283

I would also like to point out that the Terms of Use form can be e-mailed in now instead of faxed for those without easy access to fax machines.

I will also post the link to our Terms of Use form for those who need to get their Secret Question Answer but have lost their Original Authentication Key on this adventure called life.

Battle.net Terms of Use form:
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26361

World of Warcraft Terms of Use form:
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=21469

Bheralrul

#4 - June 9, 2009, 3:56 a.m.

Q u o t e:
Is the authentication key the original CD key to the account?

They should be the one and the same :)

It should say something along the lines of World of Warcraft Standard Edition North American Authentication Key. Very long and boring, but descriptive enough to tell it apart from the others!