#0 - July 12, 2007, 2:27 a.m.
- Contact your bank or financial institution to ensure that your card information is valid and does not have any restrictions in place which may prohibit online purchases.
- Clear your cookies, cache, and other temporary Internet files, and verify that your browser has been properly updated before attempting to re-initiate the payment. You may also consider using another web browser if the issue persists.
- If possible, try an alternate card.
If you are still having difficulty making online payments after these steps, please contact our Billing Department directly via the means below.
We apologise for any inconvenience that may have been caused, and offer our best wishes for resolving the matter through the proper channels.
Billing Department:
Phone: 1-800-59-BLIZZ
E-mail: billing@blizzard.com
Hours: 8a-8p Pacific, Mon-Fri
As posted by Auryk on 02/06/08:
I understand that many of our players have had some persisting issues with Online Payments, be it Direct Online Upgrade, Subscription payments etc…since the creation of this thread. That being said, I would like to add a little information to this thread:
Like many online transactions, the purchase of World of Warcraft subscriptions and online upgrades are governed by security measures employed both by the card provider as well as by the merchant, Blizzard Entertainment. The security measures may check any of the information provided by the customer in order to protect all parties involved. If you have trouble adding payment to an account, we recommend verifying that you have entered the payment information correctly (especially the verification code), and contacting our Billing & Account Services department for direct assistance if the problem persists.
The reports we have seen of customers receiving multiple charges most commonly stem from repeat failed attempts by the customer to make a single purchase. Each time payment is attempted, an authorization request is generated which causes some financial institutions to set aside funds for the transaction -- even when the transaction does not complete. In these cases, the financial institution typically releases such “held funds” to the customer’s account within a few days. If you have received multiple charges which do not appear to be returning to the account within two weeks’ time, or if you have received documentation which verifies that the transactions have been finalized, please contact our Billing & Account Services department for assistance.
Billing representatives are available to assist via telephone Monday through Friday, from 8am to 8pm Pacific Time. They may be reached at 1-800-592-5499 (customers in Australia should dial 1-800-041-378). Our Billing & Account Services team will be happy to assist you with any billing related questions. You may also contact them via email at Billing@Blizzard.com.