#2 - May 30, 2009, 1:36 p.m.
It truly sounds as if another player has gained access to your account. Before you do anything else, I strongly recommend securing your computer and registered e-mail address to ensure that no one else is able to access your account information once you've reclaimed the account a second time. For more information on how to do this, please review the following thread:
Computer Security Recommendations:
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1
Once you are absolutely certain that your computer and e-mail are secure, take a quick look at the following sticky for more information regarding account retrieval:
Account Compromise Info Center:
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1
As is stated in the aforementioned stickies, you will need to call our Billing Department to reclaim control of the account since you are unable to do so with the password retrieval tool. Billing and Account Services can be reached using one of the following numbers:
Billing and Account Services
Live Representatives Available Mon-Fri, 8am to 8pm PST
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
- Players in Australia should call 1-800-041-378
- Players in Singapore should call 800-2549-9273
- Players in Chile should call 1230-020-5554
- Players in Mexico should call 001-888-578-7628
- Players in Argentina should call 0800-333-0778
- All other international players should call: (949) 955-0283
Should you have any remaining questions, please be sure to let us know!
Best wishes and good luck!
