Authenticater Help-Account Hacked

#0 - June 2, 2009, 4:12 a.m.

Ok well about 30 minutes to 1 hour ago my account got hacked.I'm a dumb*** because I fell for some trick where someone said they were selling a Swift Spectracle Tiger for 2.5k gold (which I thought was quiet low) and then he told me to go to promotions.worldofwarcraft.com (which I thought was a real WoW website) but then I logged in and put in his fake code, like 2 minutes after he hacked my account and stole about 5.3k gold so I was majorly mad and made a ticket.
The guys name was <removed>-80 DK Smolderthorn

So now I've decided I need to buy a Blizzard Authenicater so this will not happen again.I go to the Blizzard store and I enter all my information and card and then when I try to buy the authenicater my browser just won't go past the Step 1 of purchasing.I've tryed 4 diffrent browsers and still no luck so any suggestions?

Bheralrul

#2 - June 2, 2009, 4:18 a.m.

The site "promotions.worldofwarcraft.com" Is actually within our domain of www.worldofwarcraft.com, it just is not a page we have any information on.

Did this person give you a link outside of the game to click on? If so that probably took you to a site that was asking for your information that was not part of our Warcraft site.

The first thing I would recommend doing is reviewing our Account Compromise Info Center page for more information on keeping your computer secure:

** Account Compromise Info Center **
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

As for the Blizzard Authenticator. Our store is currently online and functioning and I was able to place an order. If you continue having issues even after clearing your cookies and temporary internet files from your browser you may wish to call the Billing & Account Services department directly to purchase an Authenticator. Our live representatives can place the order for you and confirm it to ensure it went through and the item is on its way.

Billing and Account Services

Email: [email protected]
Web form: http://us.blizzard.com/support/webform-us.xml?gameId=11

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