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Billing wait time.

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Ei
#0 - May 25, 2009, 10:20 p.m.
Blizzard Post
What is the wait time with billing via email and phone?

I sent an email last night, it is now 2:30 PM for me.

And I called Blizzard Billing at 1:00 PM, just hung up now. On the line/hold for about an hour.

What are the wait times right now? Oo
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Sirantus
#1 - May 25, 2009, 10:30 p.m.
Blizzard Post
I apologize for the delays you may have experienced, Ei. As the Billing and Account Services department is closed on weekends, Mondays tend to be our busiest day of the week.

Fortunately, it appears that we are now dealing with a more sensible call volume so you may have better luck getting through to us a bit faster at this point in time.

Also, please make sure that you are using the correct number to contact us.

Billing and Account Services
    Live Representatives Available Mon-Fri, 8am to 8pm PDT
    For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
    • Players in Australia should call 1-800-041-378
    • Players in Singapore should call 800-2549-9273
    • Players in Chile should call 1230-020-5554
    • Players in Mexico should call 001-888-578-7628
    • Players in Argentina should call 0800-333-0778
    • All other international players should call: (949) 955-0283