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Unable to log onto account actions

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Orcus
#0 - May 26, 2009, 11:36 p.m.
Blizzard Post
After ID/PW screen I get the following

Sorry, but there has been an error with your request.

Go back to the previous page
Return to main



When selecting any action which requires a log in on the account menu it now shows like this.
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Vrakthris
#9 - May 27, 2009, 12:53 a.m.
Blizzard Post
Q u o t e:
I am using Chrom and I am getting this error as well. Not sure whats going on.


I'm not certain either, Meko. I've been able to log in using both Firefox and Internet Explorer. I've logged into my Battle.net account as well as a normal account. I haven't received any errors. :(

I'll see what I can find out and if anything can be done on our end.
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Vrakthris
#12 - May 27, 2009, 1:19 a.m.
Blizzard Post
Our Web Team may have found the issue that seems to be affecting only certain accounts. They should have it resolved within the next hour or so.
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Vrakthris
#16 - May 27, 2009, 2:56 a.m.
Blizzard Post
Q u o t e:
I still can't log in either.


Can you folks clear your cookies and cache and reload the browser before trying again?
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Vrakthris
#23 - May 27, 2009, 4:20 a.m.
Blizzard Post
Thank you folks, I've passed on the information. Hopefully they'll be able to determine what is causing it soon. I'll pass on any updates that I receive.
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Orlyia
#34 - May 27, 2009, 9:18 a.m.
Blizzard Post
Folks, I know this is a major inconvenience, and for that I am truly sorry.

This issue hasn't been forgotten, but I don't have any updates at this time. This is something that is still actively being looked into.

We've looped our techs in on this thread, so please feel free to continue posting any relevant details that may be useful in helping them trouble-shoot this one.

Thanks!
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Sirantus
#94 - May 27, 2009, 8:10 p.m.
Blizzard Post
At this time we are continuing to investigate the matter, but it appears that there has been some major progress. As such, if you have been experiencing this issue, I encourage you to try to log into your Account Management page once again.

As a reminder, if you are still unable to access the Account Management page and require immediate assistance, please feel free to contact the Billing and Account Services department by phone. We will be happy to help as much as possible, and can often assist with many of the services offered in account management.

Billing and Account Services
    Live Representatives Available Mon-Fri, 8am to 8pm PDT
    For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
    • Players in Australia should call 1-800-041-378
    • Players in Singapore should call 800-2549-9273
    • Players in Chile should call 1230-020-5554
    • Players in Mexico should call 001-888-578-7628
    • Players in Argentina should call 0800-333-0778
    • All other international players should call: (949) 955-0283


Once again, thank you all for your continued patience and understanding in this matter, and we hope to have the situation fully resolved as soon as possible.