Disconnections - Blade's Edge and Azuremyst

#0 - May 25, 2009, 8:49 p.m.
Blizzard Post
....second time this holiday weekend I can't log in to the Blades Edge server.

Saturday I had to sign up for a battle.net account, what hoop will it be today?

#1 - May 25, 2009, 8:51 p.m.
Blizzard Post
At point in the login process, Arsoman, do you experience an issue? Do you receive an error message? If so, what does it say?

Thanks!
#2 - May 25, 2009, 8:53 p.m.
Blizzard Post
Adding a more question for those just joining us: Into which continent are you attempting to log in?
#8 - May 25, 2009, 9 p.m.
Blizzard Post
Q u o t e:
And we are down again for 4th time in 20 minutes. Game lags and then server just goes away. After last DC we dropped off the server list. Is Blade's Edge doomed lil whelpling?

Q u o t e:
Blade's Edge server in the U.S.A. is Down.


From which continent did each of you disconnect?
#11 - May 25, 2009, 9:03 p.m.
Blizzard Post
Q u o t e:
WOOT I got in!!..... no wait.. just got connected!

. . . . . Connected

WOOT I got in!!..... no wait.. just got connected!

. . . . . Connected

WOOT I got in!!..... no wait.. just got connected!


/sigh


From which continent, Oyie?

Our technicians are looking into this issue currently; however, the more information they possess, they better. :)

Thanks, all!
#16 - May 25, 2009, 9:06 p.m.
Blizzard Post
I meant in-game continent, Oyie—Eastern Kingdoms, Northrend, etc. But thank you for the information!
#20 - May 25, 2009, 9:10 p.m.
Blizzard Post
Thanks, all!
#24 - May 25, 2009, 9:15 p.m.
Blizzard Post
Q u o t e:
OMG, you renamed my snarky thread title with something more descriptive of the problem.


Didn't want to alienate the Azuremystics :)

Our technicians are working as we speak to restore stability and will continue to monitor the progress of Blade's Edge and Azuremyst until both realms appear to be firmly back on their feet. Please continue to report to me any difficulty with login or connectivity you experience in the meantime so that I may relay it on.
#38 - May 25, 2009, 9:27 p.m.
Blizzard Post
Q u o t e:
Just wondering if there will be a time as to when we wont be getting dc'ed?!!


That's what we're working on right now, Kistin. I'll work to keep you updated as to our progress as best as possible.
#41 - May 25, 2009, 9:36 p.m.
Blizzard Post
Thanks, Aliss!

Status report from others? We believe we may have isolated the issue. :)
#44 - May 25, 2009, 9:41 p.m.
Blizzard Post
Roger that, Alexpower and Kaelini!
#54 - May 25, 2009, 9:47 p.m.
Blizzard Post
Noted, thank you! Best to keep your arms and legs inside the vehicle in the meantime. :)
#73 - May 26, 2009, 12:26 a.m.
Blizzard Post
Q u o t e:
I spoke too soon. It just crashed again and this time I was pretty deep in the Dead Mines =(


Thanks, Nobodyy, I'll see if I can get an update on the issue.
#110 - May 26, 2009, 1:35 a.m.
Blizzard Post
Q u o t e:
Anyone have an update on Blades Edge other than its just down.


Not as of yet, Troponin, I'm working on getting an update and will let everyone know as soon as I hear something.
#135 - May 26, 2009, 2:54 a.m.
Blizzard Post
Q u o t e:
so this is like the third time u said u were getting a update would be nice to know what is goin on so we know if we can start are raid or just call it for the night


The update is the realm is currently online, Torthos. Will it remain so? I don't know, the cause of it is still being investigated.

When they are done I may receive an update that I can pass on to you.
#148 - May 26, 2009, 1:32 p.m.
Blizzard Post
Q u o t e:
Yesterday, (Memorial Day) I DC'd from the server about 3 times. Also about an hour ago the realm went down before the 5 AM (Pacific) scheduled time, and is still currently down.



Blade's Edge is accessible at the moment. Are you still having issues logging in? Rolling restarts commenced a little bit ago.
#150 - May 26, 2009, 1:39 p.m.
Blizzard Post
Q u o t e:


Don't even. There was no server message saying the server was going down. It was down for much longer than 15 minutes. This was not a rolling restart, but a problem that has been happening for days now.


I don't know if this realm has even had their restart yet, Loud. The timeframe is about right though.
#154 - May 26, 2009, 1:42 p.m.
Blizzard Post
Q u o t e:
Oh, I have not tried logging in, in the last couple minutes, about 5 minutes ago the Realm Status page on the Blizzard forum said that the realm was down, Blade's Edge is now operational!

Ty for the quick feedback btw. Is there any chance that you've found the issue causing the disconnects in the last 24 hours, and if so has it been fixed?


I'm afraid I have no specific information - I do know there is a lot planned for this morning.

By all means if this seems to continue, keep updating us so we can get more information to our technicians.
#178 - May 26, 2009, 6:57 p.m.
Blizzard Post
Morning, folks. :)

Our technicians are still actively purusing the source of those consistent disconnections affecting Blade's Edge. While I've no ETA to provide at this time, I will work to keep you as informed as I can about our progress.

To those who assisted me yesterday in the collection of information, I thank you, and I thank those who've since joined this thread and remained so patient.
#191 - May 26, 2009, 7:10 p.m.
Blizzard Post
Q u o t e:
need any more details blizz? I am a Linux systems administrator, I manage over 3000 servers nightly, If packet dumps of disconnects, tracde routes, whatever would help, I can oblidge, let me know, ill get you anything


Just keep me appraised of your status and we're good. Realm up, realm down, notable latency, etc. :)

Q u o t e:
It's up right now at least (using a non-bnet login) but expecting a new creative server explosion shortly.


Thanks! We're conducting testing at the moment, so your feedback is incredibly appreciated.
#194 - May 26, 2009, 8:06 p.m.
Blizzard Post
Thanks, you two. :)

We're remaining optimistic, but will be keeping an eye on Blade's Edge for some time. Please let me know of any difficulties or connectivity issues you experience!