Quest Tracking not showing AND inquiring ban

#0 - June 2, 2009, 1:48 a.m.
Blizzard Post
So, I was on my daughters account (she is a minor and she does live with me) and I noticed her quest tracker was not working (Blizzards) Neither of us use quest addons, and since we are Raffing we had the exact quests on both characters. I checked the settings and they are identical to mine. In fact the only difference is I have her keep the Language Filter on.

I'm just wondering if the character or account is bugged and if there is a way to fix this.

Also, she told me her account was "banned" from the forums. Is there any way you could send me an email letting me know what she did? She is embarrassed about it and won't say a word other than she received a 72 hour ban I think she said.
#4 - June 2, 2009, 3:13 a.m.
Blizzard Post
Q u o t e:
I'm just wondering if the character or account is bugged and if there is a way to fix this.


This sounds like a User Interface issue, you can get them even if you do not use custom addons. :)

Do you have the Advanced Objectives Tracking option enabled? I so, is the objectives window open/closed? Locked? I Disable Mouseover is checked that may prevent interaction with that window.

You may need to reset your User Interface, can you try the steps below?

1) *IMPORTANT* Exit the World of Warcraft to your desktop by logging out of the game and exiting. If World of Warcraft isn't closed, then these steps won't have the desired effect.
2) If you used an "installer" for a custom UI, see if it has an "uninstaller" and use it.
3) Inside the World of Warcraft Program Folder, delete the "WTF," "Cache," and "Interface" folders.
4) Restart your computer.
5) Please do not reinstall Addons prior to testing the issue you were experiencing.
6) Make sure that you are using WOW.EXE or LAUNCHER.EXE to start the game. Please do not run any UI installers beforehand, as we want to eliminate them as part of the issue.
7) Upon launching the game, you should see the Intro cinematic movie and be prompted to agree to the Terms of Use. Once you authenticate past the login screen, the “AddOns” button should no longer be visible at the lower left corner of the character selection screen. Both points mentioned previously must hold true if you should complete the aforementioned steps correctly.

Let us know if that works for you.

Q u o t e:
Also, she told me her account was "banned" from the forums. Is there any way you could send me an email letting me know what she did? She is embarrassed about it and won't say a word other than she received a 72 hour ban I think she said.


You'll need to send an inquiry from the registered e-mail address on that account, Aikeiko. Our moderation team may be able to give you more information is the display when she logs into the forums does not.

The contact address is [email protected].

Edit: I'm a little slow tonight.... O.o
#7 - June 2, 2009, 3:20 a.m.
Blizzard Post
Q u o t e:
It's ok Vrak =). You are still the awesome blue!


Aw, shucks. <3

Can you try deleting or renaming the three files (WTF, Interface and Cache) so see if that resolves the issue? I'd recommend renaming, that way you can recover them if it has no effect.
#11 - June 2, 2009, 3:43 a.m.
Blizzard Post
Awesome, there was probably a little file that was corrupted keeping her tracker from working correctly.
Q u o t e:


She's a sweetheart. Can we keep her, Vrak, pleeeeeease? :-)


Absolutely. Aikeiko, make sure you come back and visit, even if you don't have an issue that you need help with. :)