Need a gm my account got hacked

#0 - May 28, 2009, 7:03 a.m.

im logged on to a friends account my Account is being hacked. i got a mail from Blizzard Entertainment" <[email protected]>

this is what it reads

Hello Jakub,

This e-mail notification is to inform you that the World of Warcraft account, <removed>, has just been merged into a Battle.net account. If you were not the person who performed this account merge, please contact Battle.net Supportimmediately.

You have successfully merged the following World of Warcraft account:

<removed>

into the following Battle.net account:

j***@hotmail.com

From now on, you must use the above Battle.net account name and its password to play World of Warcraft and to access World of Warcraft Account Management for billing and subscription services. Your World of Warcraft billing information has not been affected by this merge.

Important! Please note that any existing recurring billing on the merged World of Warcraft account will continue uninterrupted.

In addition, you will use the above Battle.net account username and its password to log in to other Blizzard online services such as World of Warcraft Account Management, the World of Warcraft Armory, and the Blizzard Store.

A similar notification of this account merge has also been sent to the email address registered to the Battle.net account.

For more information, click here for answers to Frequently Asked Questions or to contact the Blizzard Billing & Account Services team.

Sincerely,
The Battle.net Account Team
Online Privacy Policy

I hate to say it but im not Jakub and i dont have a hotmail account
ive been trying for about a hr now to get ahold of some one its a faild try cuz i cant log on to the forms cuz i dident have a account to do so with my pass has been changed... i would really like some help ASAP im a lil pissed about all of this sorry about the language....

Orlyia

#4 - May 28, 2009, 7:37 a.m.

Ok, a few points here.

First, while it's fine to post an email like this, please edit out any personal information like emails, account names, etc.

Second, if you are using a friend's account to post here from a machine with malware present, chances are very good you've just allowed his account to be compromised as well. Please contact him immediately and tell him he needs to change his password.

Now, to get this unmerged, you are going to need to talk to Billing. Remember to have them correct the email address as well if it is incorrect.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available Mon-Fri, 8am to 8pm Pacific Time
E-mail Support - [email protected]

In the meantime, I highly recommend a deep security scan of your system. To do this, someone had your password and account name. This means your account was compromised already, whether or not they'd ever gotten into it to do mischief.

These two stickies should prove useful. After this gets unmerged, the steps for a compromise are pretty much the same.

Computer Security Recommendations
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Account Compromise Info Center
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

Last but not least, you may want to consider getting an authenticator either from our online store, or getting the free downloadable app if you have an iPhone.

I do wish you all the best.

Orlyia

#10 - May 28, 2009, 8:24 p.m.

Q u o t e:

yeah my oldest brother dident get hit by it and said all my toons came online for a small time and went off
and dident reply to him when wisperd to he thought it was me till i called him....

i really hope i can get my toons back with all the stuff they had....
if my toons are deleted or stripped of armor is there a way to get it all back?

Very likely, that is all part of the process.