Realm Maintenance 6/2/2009

Update, 8:00pm PDT

We are beginning to bring the realms live now. We anticipate that the whole process should take no longer than 2 hours.

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Update, 7:40pm PDT

We are continuing to work on the maintenance and patching for these realms. Once we have completed those procedures, we will be able to evaluate whether or not there are any lingering issues. We currently have no estimate on when these realms will be available for play, but we will provide another update at 9:30pm PDT. Again, we apologize for the inconvenience and thank you for your continued patience and understanding.

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As a head's up (5:55pm PDT): http://forums.worldofwarcraft.com/thread.html?topicId=17367755578&sid=1

All realms not listed below are undergoing rolling restarts to resolve some talent issues. These restarts will be complete in approximately 2 hours. We are continuing to work on the extended maintenance for the realms listed.

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Update, 5:30pm PDT

During today’s maintenance, we implemented some network improvements to a certain number of realms, listed below. Unfortunately, this caused an unforeseen connection error which took time to identify and fix. We have resolved the initial issues that were affecting these realms, but still need to complete the regular procedure of maintenance, including this week’s patch. We currently have no estimate on when these realms will be available for play but will provide another update by approximately 7:30pm PDT. We apologize for the inconvenience and thank you for your patience and understanding.


Also, please note:

http://forums.worldofwarcraft.com/thread.html?topicId=17367755578&sid=1

Q u o t e:
Once we have resolved this issue and the realms are playable once more, we will be assessing appropriate compensation for the additional downtime for players on the affected realms.

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Update, 3:30pm PDT

We have encountered a serious error that is affecting all realms listed below. We are urgently working on resolving this issue but have no estimate on when they will be available for play. We will provide another update on this matter by 5:30pm PDT.

Q u o t e:
Aegwynn
Akama
Aman'Thul
Arathor
Azjol-Nerub
Barthilas
Blackrock
Bloodscalp
Bonechewer
Boulderfist
Bronzebeard
Caelestrasz
Chromaggus
Crushridge
Daggerspine
Darkspear
Dath'Remar
Draenor
Dragonblight
Dragonmaw
Draka
Drak'thul
Dreadmaul
Dunemaul
Eitrigg
Eldre'Thalas
Feathermoon
Firetree
Frostmane
Frostmourne
Frostwolf
Garithos
Gundrak
Gurubashi
Hakkar
Jubei'Thos
Khaz Modan
Khaz'goroth
Kil'jaeden
Kilrogg
Korgath
Kul Tiras
Malorne
Mug'thol
Muradin
Nagrand
Nathrezim
Ner'zhul
Perenolde
Proudmoore
Rexxar
Runetotem
Saurfang
Scarlet Crusade
Sen'jin
Shadow Council
Shadowsong
Silver Hand
Silvermoon
Skywall
Smolderthorn
Spirestone
Stonemaul
Stormscale
Suramar
Terenas
Thaurissan
Thorium Brotherhood
Tichondrius
Uldum
Vek'nilash
Windrunner

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Welcome to another glorious Tuesday, folks!

Today is a bit like last week—not all realms have the same times, so please note carefully this message from our Service Status Forum for your own realms:

http://forums.worldofwarcraft.com/thread.html?topicId=17367884354&sid=1

Q u o t e:
All realms not listed below will undergo their regularly scheduled maintenance beginning on the Tuesday, June 2, at 3:00AM PDT and ending at approximately 11:00AM PDT.

The realms listed below will be undergoing extended maintenance to complete some hardware modification beginning on Tuesday, June 2, at 12:01 AM PDT and we expect them to be playable by approximately 12:01 PM PDT.

Aegwynn
Akama
Aman'Thul
Arathor
Azjol-Nerub
Barthilas
Blackrock
Bloodscalp
Bonechewer
Boulderfist
Bronzebeard
Caelestrasz
Chromaggus
Crushridge
Daggerspine
Darkspear
Dath'Remar
Draenor
Dragonblight
Dragonmaw
Draka
Drak'thul
Dreadmaul
Dunemaul
Eitrigg
Eldre'Thalas
Feathermoon
FIretree
Frostmane
Frostmourne
Frostwolf
Garithos
Gundrak
Gurubashi
Hakkar
Jubei'Thos
Khaz Modan
Khaz'goroth
Kil'jaeden
Kilrogg
Korgath
Kul Tiras
Malorne
Mug'thol
Muradin
Nagrand
Nathrezim
Ner'hzul
Perenolde
Proudmoore
Rexxar
Runetotem
Saurfang
Scarlet Crusade
Sen'jin
Shadow Council
Shadowsong
Silver Hand
Silvermoon
Skywall
Smolderthorn
Spirestone
Stonemaul
Stormscale
Surarmar
Terenas
Thaurissan
Thorium Brotherhood
Tichondrius
Uldum
Vek'nilash
Windrunner

As usual, this is a most excellent time to do all those things on your own systems that will keep them happy and healthy for the upcoming week—including updating your scanners and using them :)

Tuesday Recommended Reading List:

Computer Security Recommendations
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Why the Downtime Every Tuesday?
https://forums.worldofwarcraft.com/thread.html?topicId=89429867&sid=1

Some web services may also be expected to be unavailable during this time.

Thanks!

Very sorry about that folks, this is for all of Bloodlust, Cyclone, Reckoning and Vengence Battlegroups.

Thaurissan was not on the list - and it looks like Arathor got skipped in the listing as well.

I am very sorry about that, we are looking at getting that message adjusted now.

Thank you very much for bringing that to our attention.

Q u o t e:
I do have a complaint about maintenance in general, and extended maintenance specifically.

Why on earth is there nothing posted earlier than it is, about when the realms are going down. You cannot honestly expect ANYONE to believe that the majority of maintenance periods are not known well ahead of time (at least a day or two) as to whether they are expected to be a reboot, shutdown, or extended shutdown.

There is no way in hell that a hardware change is not planned at least a week in advance on the scale of today's extended maintenance.

Specifically for me, I checked the forums before heading to work to try to get an idea of when the realms are coming down. Like many other mornings, absolutely nothing was posted.

I get home from work to find that not only did it go down early, it went down VERY early for a HARDWARE modification. You do NOT just up and decide to change hardware on the fly. I mean this is a 12 hour outage!

I understand that maintenance, of all sorts, need to be done. I appreciate the benefits of it. I DO NOT understand how after over 4 YEARS of this, your PR department STILL haven't figured out how / why to post a schedule for these things more than '5 minutes' in advance..

We do try to get these notices up on the Breaking News, as well as our Service Status forum as far in advance as possible, Tuhano.

http://forums.worldofwarcraft.com/board.html?forumId=11113&sid=1

I usually mirror the post here, but that is likely to be the last one to go up.

FYI folks, the patch should now be available for download via the launcher.

I'd just leave it up a bit, it's probably getting hit pretty hard right now.

It's not very big, won't take long.

Good morning, everyone! Giving this thread a small nudge to the top.

As a reminder, our Tuesday maintenance schedule is noted in PDT, or Pacific Daylight Time. If you do not live within PDT, please ensure that you are converting our schedule appropriately to fit your local time zone.

For assistance with time zone conversion, you may wish to visit one of many online sites dedicated to the provision of times based on location. As a quick reference, however, please feel free to refer to the below table. :)

HST = PDT - 3 hours
MDT = PDT + 1 hour
CDT = PDT + 2 hours
EDT = PDT + 3 hours
ADT = PDT + 4 hours
Newfoundland = PDT + 4.5 hours
GMT = PDT + 7 hours
AEST = PDT + 17 hours

Cheers!

Coffee: Check :D
Donuts: No check :(

Update, 10:50am PDT

Q u o t e:
We have encountered some issues and the maintenance on all realms will be extended by 2 hours. All realms not listed below are expected to be playable by approximately 1:00PM PDT.

The realms listed below that are undergoing extended maintenance are expected to be playable by approximately 2:00PM PDT. Thank you for your patience.

Aegwynn
Akama
Aman'Thul
Arathor
Azjol-Nerub
Barthilas
Blackrock
Bloodscalp
Bonechewer
Boulderfist
Bronzebeard
Caelestrasz
Chromaggus
Crushridge
Daggerspine
Darkspear
Dath'Remar
Draenor
Dragonblight
Dragonmaw
Draka
Drak'thul
Dreadmaul
Dunemaul
Eitrigg
Eldre'Thalas
Feathermoon
Firetree
Frostmane
Frostmourne
Frostwolf
Garithos
Gundrak
Gurubashi
Hakkar
Jubei'Thos
Khaz Modan
Khaz'goroth
Kil'jaeden
Kilrogg
Korgath
Kul Tiras
Malorne
Mug'thol
Muradin
Nagrand
Nathrezim
Ner'zhul
Perenolde
Proudmoore
Rexxar
Runetotem
Saurfang
Scarlet Crusade
Sen'jin
Shadow Council
Shadowsong
Silver Hand
Silvermoon
Skywall
Smolderthorn
Spirestone
Stonemaul
Stormscale
Suramar
Terenas
Thaurissan
Thorium Brotherhood
Tichondrius
Uldum
Vek'nilash
Windrunner

Another friendly reminder time: You each are welcome to post your thoughts, concerns, anecdotes, suggestions, and jokes herein provided that you remain respectful of your fellow posters. Keep it civil; keep it safe. :)

For those who may be experiencing issues with patching:

http://forums.worldofwarcraft.com/thread.html?topicId=17368014673&pageNo=5&sid=1#93

Q u o t e:
Update 2

It's currently down again. If you need a patch, please visit the 3.1.x sticky thread for a link on the second post.

---------------------------------------------------------
Update 1

The tracker server is now online. Try starting the Launcher or Downloader again.

----------------------------------------------------------

The tracker is not working, most likely due to the maintenance. It's something that we're looking into. Made this thread into a sticky thread.

Patch mirror links: http://forums.worldofwarcraft.com/thread.html?topicId=16417182605&sid=1&pageNo=1#1

Q u o t e:
how about actually posting this in the realm status forums for once. You know the spot where people should be going to check on when realms are coming back up.

For this, you've my apologies, Thalin. I'll let the appropriate parties know of this discrepancy right away. :)

Q u o t e:
Illidan is down and not on the list.

All realms are presently offline at this time, Zabbai. Those not included within the list noted here (http://launcher.worldofwarcraft.com/alert) are presently schedule to have their maintenance period conclude at approximately 1pm PDT. Those listed as undergoing extended maintenance will likely be offline until 2pm PDT.

Q u o t e:
This should be stickied somewhere, or maybe it already is, but I, for one, am too lazy to look.

Technical Support is wielding that sword, my good sir. :)

Q u o t e:
Anyone Still getting "The tracker is not responding"? Even with firewall disabled?

Reiterating a previous post—

For those who may be experiencing issues with patching:

http://forums.worldofwarcraft.com/thread.html?topicId=17368014673&pageNo=5&sid=1#93

Q u o t e:
Update 2

It's currently down again. If you need a patch, please visit the 3.1.x sticky thread for a link on the second post.

---------------------------------------------------------
Update 1

The tracker server is now online. Try starting the Launcher or Downloader again.

----------------------------------------------------------

The tracker is not working, most likely due to the maintenance. It's something that we're looking into. Made this thread into a sticky thread.
--------------------------------------------------------------------------------

Patch mirror links: http://forums.worldofwarcraft.com/thread.html?topicId=16417182605&sid=1&pageNo=1#1

Q u o t e:
hehe! Beat you to it already.... =P

You wily devil.

Q u o t e:
What needs to change:
Forum / Breaking News posts 2-3 days in advance what's going to happen on patch day. This really only applies to Maintenance times. If it's just a restart, then the current 1-2 hour notice works great. It's unfair that we as your customer's aren't given advanced notices. Many other game companies already do this.

What's going on with the servers? We as customer's deserve to know what's wrong with the servers we help support and keep running. Are they old? Did someone spill coffee on them? What's going on? Simply stating there is a problem doesn't tell us much. Telling us there's a problem with the router would give us more of an idea how long it could take to fix. Many other game companies already do this.

Finally, please try to limit how often extended maintenance occurs. I know that's hard to do. Every other week, on short notice, with no information about what's happening gets aggravating and leaves people more angry and even more confused about your service then it would if customer's could plan ahead for these things.


Well, I hope this isn't taken as me bashing blizzard. This was a constructive post and I hope they are able to read this and take it into consideration.

It's very constructive, Taelis. In fact, I would urge you to post this within our Suggestions Forum so that those with purview over the aspects in question can learn of your concern. Healthy feedback is always appreciated! :)

Q u o t e:
No Windows XP service pack 3

Do the patch mirrors here provide you any relief?

http://forums.worldofwarcraft.com/thread.html?topicId=16417182605&sid=1&pageNo=1#1

Q u o t e:
Where is the compensation for the time missed, that we pay for?

While it is not customary for compensation to be provided for normal maintenance periods, Baalzebob, you are still absolutely welcome to request that those with purview over such matters review the events of today's downtime. The most apt place for such a request is within our Suggestions Forum, though.


Editing to add (update):

http://forums.worldofwarcraft.com/thread.html?topicId=17367755578&sid=1

Q u o t e:
Once we have resolved this issue and the realms are playable once more, we will be assessing appropriate compensation for the additional downtime for players on the affected realms.

Q u o t e:
PS: I know I'm bad @ freestyling.

Does it sometimes make you lose confidence? ;)

PS - My nanna's tea party? Tomorrow @ noon. Be there.

For those who may be experiencing issues with patching:

http://forums.worldofwarcraft.com/thread.html?topicId=17368014673&pageNo=5&sid=1#93

Q u o t e:
Update 2

It's currently down again. If you need a patch, please visit the 3.1.x sticky thread for a link on the second post.

---------------------------------------------------------
Update 1

The tracker server is now online. Try starting the Launcher or Downloader again.

----------------------------------------------------------

The tracker is not working, most likely due to the maintenance. It's something that we're looking into. Made this thread into a sticky thread.

Patch mirror links: http://forums.worldofwarcraft.com/thread.html?topicId=16417182605&sid=1&pageNo=1#1

Q u o t e:
MMM Tea, will your Nanna be serving crumpets too? If so I will be there :-)

Yes, because there ain't no party like my nanna's tea party. (Hey. Ho.)

Q u o t e:
Again, these mirrors are useless to mac users.

This is correct, Zenny—for any confusion, you do have my apologies.

Mac users may wish to join Radoslawn within Mac Technical Support for updates and tips:

http://forums.worldofwarcraft.com/thread.html?topicId=16409961599&sid=1&pageNo=2#36

Q u o t e:
Not sure if i just linked you the same mirrors. If so. my apologies.

You're good, Thalor. Reiterating Dath's post from the thread you cited: http://forums.worldofwarcraft.com/thread.html?topicId=17367754870&pageNo=1&sid=1#18

Q u o t e:
We would prefer that you use one that we put up but you're free to use other sources. Just beware of possible malicious content.
http://games.on.net/file/26999/World_of_Warcraft_USAus_v3.1.2__v3.1.3_Patch

We are presently working to bring most realms online at this time. Please note that this is a staggered process; if your realm is not available at this time, remain patient, and continue to check your Realm Selection List or Realm Status page (http://www.worldofwarcraft.com/realmstatus).

We will be continuing to monitor the stability and functionality of all realms as they become available to you. Should any issues arise during this process, then we will take steps to address them; this may include keeping some realms offline or bringing online realms offline once more.

With that said, I know this must be incredibly frustrating—to remain both in waiting and in limbo—and I appreciate the candor and honesty you've shown me and my peers thus far. Please know that we understand your concerns and value them dearly, and that those efforts we've put forth today are to ensure an epic gaming experience for all of you. This can and often does involve a lot of patience on your part, and for that which you've displayed, I thank you. :)


Note: Extended maintenance continues for those realms listed below (expected to conclude by approximately 2pm PDT).

Q u o t e:
Aegwynn
Akama
Aman'Thul
Arathor
Azjol-Nerub
Barthilas
Blackrock
Bloodscalp
Bonechewer
Boulderfist
Bronzebeard
Caelestrasz
Chromaggus
Crushridge
Daggerspine
Darkspear
Dath'Remar
Draenor
Dragonblight
Dragonmaw
Draka
Drak'thul
Dreadmaul
Dunemaul
Eitrigg
Eldre'Thalas
Feathermoon
Firetree
Frostmane
Frostmourne
Frostwolf
Garithos
Gundrak
Gurubashi
Hakkar
Jubei'Thos
Khaz Modan
Khaz'goroth
Kil'jaeden
Kilrogg
Korgath
Kul Tiras
Malorne
Mug'thol
Muradin
Nagrand
Nathrezim
Ner'zhul
Perenolde
Proudmoore
Rexxar
Runetotem
Saurfang
Scarlet Crusade
Sen'jin
Shadow Council
Shadowsong
Silver Hand
Silvermoon
Skywall
Smolderthorn
Spirestone
Stonemaul
Stormscale
Suramar
Terenas
Thaurissan
Thorium Brotherhood
Tichondrius
Uldum
Vek'nilash
Windrunner

Q u o t e:
What I find amusing is that they took Feathermoon down three hours sooner than it was supposed to be down, and it remains down hours after Blizz was supposed to be done with maintenance.

Feathermoon's undergoing extended maitnenance, Sangostalker (http://launcher.worldofwarcraft.com/alert). :)

Update, 12:50am PDT

All realms, save for those listed below, should be live at this time. Extended maintenance continues and is presently scheduled to conclude at approximately 2:00pm PDT.

Q u o t e:
Aegwynn
Akama
Aman'Thul
Arathor
Azjol-Nerub
Barthilas
Blackrock
Bloodscalp
Bonechewer
Boulderfist
Bronzebeard
Caelestrasz
Chromaggus
Crushridge
Daggerspine
Darkspear
Dath'Remar
Draenor
Dragonblight
Dragonmaw
Draka
Drak'thul
Dreadmaul
Dunemaul
Eitrigg
Eldre'Thalas
Feathermoon
FIretree
Frostmane
Frostmourne
Frostwolf
Garithos
Gundrak
Gurubashi
Hakkar
Jubei'Thos
Khaz Modan
Khaz'goroth
Kil'jaeden
Kilrogg
Korgath
Kul Tiras
Malorne
Mug'thol
Muradin
Nagrand
Nathrezim
Ner'hzul
Perenolde
Proudmoore
Rexxar
Runetotem
Saurfang
Scarlet Crusade
Sen'jin
Shadow Council
Shadowsong
Silver Hand
Silvermoon
Skywall
Smolderthorn
Spirestone
Stonemaul
Stormscale
Surarmar
Terenas
Thaurissan
Thorium Brotherhood
Tichondrius
Uldum
Vek'nilash
Windrunner

Q u o t e:
Please keep the realms down untill I finish mowing. Mom said if I get the yard finished I can live in the basement for another month. ty

We'll see what we can do.

Sorry about that folks; I had a minor run in with my own delete button. :)

Reposting:

Update, 1:25pm PDT

We are currently experiencing issues with the launcher that are preventing some players from automatically updating to the latest patch. We are actively investigating this and will provide an update when one is available.

All realms not listed below are now online and playable for those who have updated to the latest patch.

We are experiencing additional issues on the realms listed below and currently do not have an estimate on when they will be playable. We will provide further updates on this by 2:30PM PDT. Thank you for your patience.

Q u o t e:
Aegwynn
Akama
Aman'Thul
Arathor
Azjol-Nerub
Barthilas
Blackrock
Bloodscalp
Bonechewer
Boulderfist
Bronzebeard
Caelestrasz
Chromaggus
Crushridge
Daggerspine
Darkspear
Dath'Remar
Draenor
Dragonblight
Dragonmaw
Draka
Drak'thul
Dreadmaul
Dunemaul
Eitrigg
Eldre'Thalas
Feathermoon
Firetree
Frostmane
Frostmourne
Frostwolf
Garithos
Gundrak
Gurubashi
Hakkar
Jubei'Thos
Khaz Modan
Khaz'goroth
Kil'jaeden
Kilrogg
Korgath
Kul Tiras
Malorne
Mug'thol
Muradin
Nagrand
Nathrezim
Ner'zhul
Perenolde
Proudmoore
Rexxar
Runetotem
Saurfang
Scarlet Crusade
Sen'jin
Shadow Council
Shadowsong
Silver Hand
Silvermoon
Skywall
Smolderthorn
Spirestone
Stonemaul
Stormscale
Suramar
Terenas
Thaurissan
Thorium Brotherhood
Tichondrius
Uldum
Vek'nilash
Windrunner

Keep it civil, folks.

Q u o t e:
yeah cmon guys keep it civil i mean i know u pay money for a service that u don't get but everyone play nice

I'm glad we agree. This forum is a shared environment, so remaining respectful of others is definitely key.

Q u o t e:
Hi there folks. Im a fairly new player to World of Warcraft, having played about two weeks, so I cannot really say much about past downtime and or patches. I would like to say though, that I feel that 14+ hours for maintaince is a bit on the extreme side. On the same note, I appreciate that Blizzard actually cares enough to keep thier hardward updated, and provide new content etc to thier players.

These days, the average person who is employed works more than 8 hours, most are upwards of 12 hours per day. When you add in the time takes with family, meals etc, theres not much time left for gaming. That being said, perhaps Blizzard should look at their down time.

At 15$ a month, we are paying approx. 50 cent per a day to play. Perhaps Blizz could calculate thier downtime each month and convert those hours into days. Take that number of days multiplied by .50 cents and when the DT equals 15$ worth of times, then players get a free month of play. Only fair IMHO.

Anywho, just wanted to throw a suggestion out there. Thanks for the fun so far Blizz. Let the flaming commence.

Corinthio, this would be excellently placed within our Suggestions Forum. :)

Q u o t e:
they must be keepin track of this one pretty good since all they can do is delete post and not throw out another reply >.> I want my ner'zhul server online >.<

Your posts are welcome, Zabîmaru; the profanity is not.

Update, 2:30pm PDT

We are currently experiencing issues with the launcher that are preventing some players from automatically updating to the latest patch. We are continuing to investigate this and will let you know when we have found a solution.

All realms not listed below are now online and playable for those who have updated to the latest patch.

We are experiencing additional issues on the realms listed below and currently do not have an estimate on when they will be playable. We will provide further updates on this by 3:30PM PDT. Thank you for your patience.

Q u o t e:
Aegwynn
Akama
Aman'Thul
Arathor
Azjol-Nerub
Barthilas
Blackrock
Bloodscalp
Bonechewer
Boulderfist
Bronzebeard
Caelestrasz
Chromaggus
Crushridge
Daggerspine
Darkspear
Dath'Remar
Draenor
Dragonblight
Dragonmaw
Draka
Drak'thul
Dreadmaul
Dunemaul
Eitrigg
Eldre'Thalas
Feathermoon
Firetree
Frostmane
Frostmourne
Frostwolf
Garithos
Gundrak
Gurubashi
Hakkar
Jubei'Thos
Khaz Modan
Khaz'goroth
Kil'jaeden
Kilrogg
Korgath
Kul Tiras
Malorne
Mug'thol
Muradin
Nagrand
Nathrezim
Ner'zhul
Perenolde
Proudmoore
Rexxar
Runetotem
Saurfang
Scarlet Crusade
Sen'jin
Shadow Council
Shadowsong
Silver Hand
Silvermoon
Skywall
Smolderthorn
Spirestone
Stonemaul
Stormscale
Suramar
Terenas
Thaurissan
Thorium Brotherhood
Tichondrius
Uldum
Vek'nilash
Windrunner

With that said, and to bring it down a level: We know those experiencing extended maintenance just want to log in, do some dailies, grind some honor, and maybe get a bit of facetime in Ulduar. We also know that the absence of a solid ETA is both a point of interest and one of concern. We know this is absolutely frustrating, and we are deeply sorry for whatever negative impact this extended maintenance has caused you or for whatever feelings of disconnection you may have experienced.

We want you to know, though, that we are working right now to correct those issues currently preventing you all from accessing our realms. We want you to play—to log into your character and have some fun—and are doing all we can to make sure this happens as soon as humanly possible.

As soon we possess an ETA or more solid information, we will provide it. In the meantime, please feel free to continue to post herein; you're welcome to air your grievances, concerns, and family brownie recipes so long as it remains constructive.

Q u o t e:
So 3:30 PDT has been posted meaning it will be up by then? So will 3:30 not be the right ETA or will it just keep bumping an hour every hour till its fixed? Also it would be nice if the Death Knight issue was fixed so i can play something instead of starting from level 1.

3:30pm PDT is not technically the ETA for when realms undergoing extended maintenance will again be online, but the time by which we will most assuredly provide another update. We may be able to have realms online before this point, just as we may be able to provide more information before then, as well.

I know this is an unsatisfying waiting for many of you, and for that you've my sincere apologies. We're working to clear up those issues we experienced during extended maintenance today prior to bringing realms online, as we wish for your gaming experience to go smoothly once you're able to access the realms.

Q u o t e:
"With that said, and to bring it down a level: We know those experiencing extended maintenance just want to log in, do some dailies, grind some honor, and maybe get a bit of facetime in Ulduar. We also know that the absence of a solid ETA is both a point of interest and one of concern. We know this is absolutely frustrating, and we are deeply sorry for whatever negative impact this extended maintenance has caused you or for whatever feelings of disconnection you may have experienced."

First off you guys cant even get an upgrade right, what makes you feel you are qualified to psycoanalyze anyone about feelings of disconnection? Instead of being snide and condescending to the people that are paying your salaries, why dont you try a little more work and little less lip and get the servers up and running as they were before you "fixed" them?

I sincerely apologize for empathizing with your fellow posters and their clear frustration. =/

Last warning, Zabîmaru. If you want to continue posting herein, I ask that you please be more respectful.

Q u o t e:
That wasnt empathy, heres a link to a dictionary so you can read the definition www.dictionary.com.

Now who's psychoanalyzing whom? ;)

I actually wholly understand how absolutely frustrating downtime can be—particularly when such downtime exceeds previous expectations. I've been there, and I've been here; it's not fun, and I know many herein agree with that sentiment.

I also know that the extensions to flexible ETAs can create a sense a disconnection; that it seems as though we at Blizzard aren't in touch with our players, that we're only paying lip service, and that we don't have your best interests in mind. While this far from true, that doesn't mean I don't understand why many feel this way. And it's for this feeling that I am apologizing. No armchair psychiatry. No psychoanalyses. No patronizing. I'm a human being and I get why people are so concerned.

With that said, if you truly believe that I'm pulling your chain and misrepresenting your frustrations, then I respect that and would greatly appreciate your feedback: [email protected]

Thanks, Mangey. :)

Q u o t e:
Any chance you could give us some tasty morsel of information?

A broken wire, angry chimp in the tech room... Anything other than "We're not sure".

Hey Prag. :)

I've provided the information which has been made available to me: We discovered issues which may threaten stability affecting those realms undergoing extended maintenance. We're working to get those resolved now so that once realms do come up, your gaming experience can be more smooth and experience less disruptions.

I understand that "less disruptions" may seem ironic at this point, and for that I do apologize. It's just easier for our technicans to resolve these issues—which I am not privy to—while the realms are unpopulated.

Q u o t e:
well I'm sure your server is up and running perfectly fine, if you play wow that is.. so how could you be saying how sorry you are to the people when you/company doesn't seem to be making any progress in solving our problem? Every Tuesday since 3.1 like many people have said, there been LOADS of EXTENDED MAINTENANCE. Tuesdays are my normal day off, I really enjoy playing wow and the people who are here, I don't wanna quit,but heck I might as well if Tuesdays are always going to be EXTENDED MAINTENANCE for god knows how long and to get such crappy services.

Your frustration and simple desire to play the game are completely understable, Zabîmaru; I will not deny you that. While all I may offer at this time are words, I do want to assure you that we are doing everything we can to get you and your realmmates back in the game as quickly as possible. Not "as quickly as we would like," but as quickly as resolution will allow.

Q u o t e:
He's smart it would probably start late due to maintenance and end early due to a world server crash. Plus you would have lag during the event.

:P

A quick question, as well: Are any of you still experiencing issues with patching? We're working on resolutions and would greatly appreciate your feedback.

For those who've provided feedback regarding patching, thank you. We recently received a few isolated reports and wanted to ensure that they were indeed isolated and not more widespread. :)

Q u o t e:
We really, really, really do not care. They're ISOLATED reports, as you correctly said. The issue HERE, is the SERVERS. THAT is NOT an isolated report. It's a GLOBAL issue.

We you may not have been personally affected by patching issues, Illythian, there are many who unfortunately were. While ensuring that our players can download our patch successfully was not our sole focus at the time, it still merited our attention.

With that said, my questions in no way detracted or interrupted the efforts of our technicians or the speed at which resolution can be met. They still remain hard at work.

Update, 3:30pm PDT

We have encountered a serious error that is affecting all realms listed below. We are urgently working on resolving this issue but have no estimate on when they will be available for play. We will provide another update on this matter by 5:30pm PDT.

Q u o t e:
Aegwynn
Akama
Aman'Thul
Arathor
Azjol-Nerub
Barthilas
Blackrock
Bloodscalp
Bonechewer
Boulderfist
Bronzebeard
Caelestrasz
Chromaggus
Crushridge
Daggerspine
Darkspear
Dath'Remar
Draenor
Dragonblight
Dragonmaw
Draka
Drak'thul
Dreadmaul
Dunemaul
Eitrigg
Eldre'Thalas
Feathermoon
Firetree
Frostmane
Frostmourne
Frostwolf
Garithos
Gundrak
Gurubashi
Hakkar
Jubei'Thos
Khaz Modan
Khaz'goroth
Kil'jaeden
Kilrogg
Korgath
Kul Tiras
Malorne
Mug'thol
Muradin
Nagrand
Nathrezim
Ner'zhul
Perenolde
Proudmoore
Rexxar
Runetotem
Saurfang
Scarlet Crusade
Sen'jin
Shadow Council
Shadowsong
Silver Hand
Silvermoon
Skywall
Smolderthorn
Spirestone
Stonemaul
Stormscale
Suramar
Terenas
Thaurissan
Thorium Brotherhood
Tichondrius
Uldum
Vek'nilash
Windrunner

Q u o t e:
Serious questions for a Blue.

When this happens is anyone held responsible or even questioned about how it happened and how they will prevent it from happening again? Or do you guys make so much money and think that the players are so hooked that those in charge just really don't care? If steps are ever taken to prevent maintenance from going bad you really need to take a step back and look at all your procedures and methods and find the flaw.

What procedures do you have in place for proper preparation of such maintenance events?

Do you have crash servers for testing these hardware/software upgrades prior to trying them on the live servers?

Have you practiced performing them several times so you have an accurate estimate of the time required and the potential problems that could arise?

Do you have extra parts/copies of software on hand in case you have an out of box fail.

Thank you for your sincerity and concern, Akecheta. While I fear I do not possess the information and insight you seek, you may wish to pose such questions within our main maintenance thread within General Discussion, found here: http://forums.worldofwarcraft.com/thread.html?topicId=17367755578&sid=1


I am unable to provide a guarantee of response; however, your questions will possess a greater chance of being read by individuals with more purview over the situation in that environment.

Please know that I am not trying to be dismissive, but provide you with an avenue which might lead you to greater success. :)

Q u o t e:
So Syndri, where are the forms to fill out for 1 month free WoW for this ridiculous amount of downtime?

The most direct method of requesting such compensation is actually via our Suggestions Forum. (Which is read daily, I assure you: http://forums.worldofwarcraft.com/thread.html?topicId=6286660338&sid=1&pageNo=4#74)

Q u o t e:
Just quietly I'm going to want those hours added to my account.

Oh & Blizzard, if you're reading, you should probably update this forum's first post. Getting a little slack there guys.

How so?

Q u o t e:
Did you lose a bet or draw the short end of the stick to be relegated to the server maintenance QQ thread? Are there more desirable, less-hostile threads that are awarded to certain admins? Just seems that no one is ever happy on a Tuesday Maintenance Day Thread.

It's just a right time-right place sort of thing. :)

Q u o t e:
Why don't you go be useful and get everyone a day of time on our accounts for every time Blizzard can't meet it's maintenance window.

Those with purview over such matters monitor these events quite closely and will often apply game credits for situations which merit them. I'm not privy to the criteria or decision making process, but I can assure you that we're certainly not against awarding compensation (though we do usually wait until an issue's been resolved). My offering of the Suggestions Forum was simply a means by which to provide you the most direct route to "speak with" those who are privy and who do have purview.



Editing to add (as an update):

http://forums.worldofwarcraft.com/thread.html?topicId=17367755578&sid=1

Q u o t e:
Once we have resolved this issue and the realms are playable once more, we will be assessing appropriate compensation for the additional downtime for players on the affected realms.

Q u o t e:
The expected downtime. This was the first place I came after the Realm Status page. I don't want to have to sift through a butt load of posts to discover reasons the reasons or have to log into my account to find out something I should be able to see here.

Ah, so you mean the first post in this thread? (You said "forum," which is where my confusion lay.) If so, those updates which are provided to us are reflected immediately therein.

I do understand your desire, though. Here's a few alternate, more sources of information:

Breaking News
http://launcher.worldofwarcraft.com/alert

Service Status Forum
http://forums.worldofwarcraft.com/thread.html?topicId=17367884354&sid=1

General Discussion
http://forums.worldofwarcraft.com/thread.html?topicId=17367755578&sid=1

While the information is indentical, one may prove easier for you to search and access than the other. :)



Edit: I forgot to note that if you've any suggestions about how we can better provide service within this forum (in terms of modifying stickies or changing up our approach as a team), please feel free to email [email protected] and just make the attention to the Customer Service Forum.

Q u o t e:
So Syndri, how about you go get someone with that purview to come on here and explain why we aren't getting gametime credit for the ongoing incompetence, failure to meet expectations, and inconvenience you continue to cause your customers on an almost-weekly basis?

The most direct reason—and you've my apologies if this sounds terse; I do not mean it as such—is because they're completing those tasks regulated to their position and not those regulated to a forum representative of the Game Master department.

I do understand where you are coming from, though, and appreciate your concerns, so I'll provide you the information and suggestion that I gave to Akechuta:

Q u o t e:
Thank you for your sincerity and concern, Akecheta. While I fear I do not possess the information and insight you seek, you may wish to pose such questions within our main maintenance thread within General Discussion, found here: http://forums.worldofwarcraft.com/thread.html?topicId=17367755578&sid=1


I am unable to provide a guarantee of response; however, your questions will possess a greater chance of being read by individuals with more purview over the situation in that environment.

Please know that I am not trying to be dismissive, but provide you with an avenue which might lead you to greater success. :)

Q u o t e:
I'm tired. I want my WoW. I also used post within the correct context. Come on Syndri keep up.

Oh, I didn't mean that as a means of placing blame, but more to elaborate why I was inquiring further. :)

Aristeides: While we're unable to move singular posts from within larger threads to our Suggestions Forum, if you created a new thread in this forum, one of us would be happy to move that over. :)

Q u o t e:
The last information update was supposed to be at 3.30PDT but it's half an hour past that and I can't find and relatively new information.

The individual update/post likely fell along the wayside, but—from the first post of this thread and our Breaking News page (http://launcher.worldofwarcraft.com/alert):

Q u o t e:
We have encountered a serious error that is affecting all realms listed below. We are urgently working on resolving this issue but have no estimate on when they will be available for play. We will provide another update on this matter by 5:30pm PDT.

Apologies for any confusion!

Q u o t e:
Your still the ENEMY!!!!!

Giggity.

Q u o t e:
Do have a question that maybe you can answer.....if this is a system wide problem, or software for that matter...why are there some servers up and some not?

I'm not sure if this is precisely the information you're looking for, Mangey, but I'll give it a shot: The realms which are offline at present are those which received hardware modifications today. This is essentially what separates them from those which are online at this time. We discovered an issue with these realms during their extended maintenance (which was necessary to complete the modifications) which we felt would be best addressed without players online.

Q u o t e:
looks like syndri edited some of my 'colorful' comments in my post, that you quoted.. i see a <removed> instead of the %%%%% that the forum filters insert

This. No harm meant. :)



Next "Blue" post: http://forums.worldofwarcraft.com/thread.html?topicId=17367754508&sid=1&pageNo=41#818