Authenticator locked?

#0 - June 2, 2009, 5:09 a.m.

I tried to log onto my wow account and it wouldn't let me, so I went to account manage ment to try and log in, and this is what it said "The authenticator attached to this account is locked due to multiple failed attempts. Please call our billing department to unlock it." its a battle.net account too. any help blizz?

Aredek

#12 - Jan. 9, 2010, 3:59 p.m.

The following response was written by one of our new teammates. Because they are still in training and do not yet possess a forum account of their own, they shall be posting via proxy through me.

At the moment, I would wholeheartedly recommend following those directions and contacting our Billing and Account Services Department Cravex.

Billing and Account Services

Live Representatives Available Mon-Sun, 8am to 8pm PST/PDT
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

In addition, if you did not attempt these failed logins, you may wish to review our computer security thread to help ensure your system is free of any malicious software.

Computer Security Recommendations
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1