Trial account upgrade failed & suspended??

#0 - May 21, 2009, 11:26 p.m.

Okay, this is all for my boyfriend so forgive the third party in advance-

Last night I upgraded my boyfriend's account as a gift. I paid with the card I use on my own account, it went through, got the email confirmation, I got my retail key, input it, and downloaded the retail version of the game.

Today (after it took all night to download) I signed on for about 20 minutes. Sold some of the gray junk, and basically got him ready to play.

After those 20 minutes I got disconnected from the server, and got an email saying the following:

Q u o t e:
Trial Account Upgrade failure-

Greetings,

This notice is being sent to inform you that we are unable to successfully process the recently requested electronic upgrade for World of Warcraft account [insertnamehere]. As such, this account will remain at the current account level and no charges have been processed for this upgrade. In addition, in order to protect the security of both this World of Warcraft account and your payment method we have disabled access to this account to prevent potential abuse. Please contact the Blizzard Billing and Account Services department via telephone at (800)-59-BLIZZ (1-800-592-5499). Please note that due to security concerns we will be unable to assist you via email.

We apologize for the inconvenience this may cause and thank you for your patience in this matter.

Regards,

Blizzard Entertainment

After checking my bank account statement, the charge for $20 is still pending, but its there. His account is now suspended, I can't log into it at all and I'm really confused as to why.

Not only did I pay, download everything, and play for a while, but they took my money for it.

Can someone explain what's going on please? I should be able to play without a problem, right?

#5 - May 21, 2009, 11:49 p.m.

It sounds like the charge was not able to be finalized on our end, Lucienerae. The pending charge should drop off in line with your banks policies for pending transactions.

When a transaction does not successfully process the account is locked out until the account can be successfully upgraded. I do apologize for any confusion in that matter as we are not trying to scare you and there is no claims of malicious intent by this; we just want to ensure we can speak with the account holder and get the transaction sorted out :)

I would recommend calling the Billing & Account Services department as the e-mail requests when you have the free time. If your boyfriend is the account holder he will need to be the one to verify the account with our Billing representatives and you guys can work to try and get that transaction processed and get him playing again!