Blizzard Response Time - Blue Tracker

#0 - May 17, 2009, 3:05 a.m.

Ok My Account Got Closed Because i Was Hacked and i Emailed Blizzard 3 Days ago, Now my Friends Told me That You are Susposed to Resend the email After 2 Days of No Response is this True? or are They Just Over Stocked on Emails Currently Meaning Ill Get the Email tomorrow or the Next day? Like This is my Third Time Sending the Email, Time A) I Didnt Add ID because im a Minor Time B) I Added My Mothers ID Sence It was He Credit Card to Pay for the Account Time C) I Truely Dont Know like i Said i emailed 3 days ago and still know response I Miss my 80's I had my hand in a cast for 3 weeks and the day after i start playing again this happens this is terrible

Reythur

#3 - May 17, 2009, 3:30 a.m.

Did you contact our Account Administration department before sending them this information?

Reythur

#5 - May 17, 2009, 3:32 a.m.

Q u o t e:
The Emails Were Sent To [email protected]

I understand that; what I mean is: did they request this information from you?

I only ask because there are specific methods on how to submit it, and reasons why we would ask for it.

Reythur

#7 - May 17, 2009, 3:41 a.m.

Alright, and have you reviewed the most recent email that was sent to you?

The one that says why we were unable to unlock the account?

Reythur

#9 - May 17, 2009, 3:47 a.m.

You need to not send the same information over and over again. =/

It's not going to help.

Q u o t e:
- A photocopy of a valid ID is not included.
The name on the ID did not match the name on the account.
The ID used was not an acceptable type of ID.
The ID was suspected to be a forgery.

Please note the ID must be included in an attachment along with the recovery form if you are sending it via email.

You need to follow those instructions, and correct the issues with your submission. =/

Reythur

#12 - May 17, 2009, 3:53 a.m.

Q u o t e:
Third Email (Unresponded To) - Everything Valid Like i said Via my Previous Post

Understood.

Then you simply need to wait until you receive a response; unfortunately, they are quite busy as of late.

Reythur

#19 - May 17, 2009, 4:20 a.m.

Q u o t e:
.I think Bliz needs to consider changing to an M rating or change there ToS.

The rating is done by the ESRB, and is based on the content in the game.

And unless you are of legal age — 18 in the United States and a large majority of our supported regions — you are unable to agree to a legal binding contract.

As mentioned in the Terms of Use:

Q u o t e:
Eligibility.
You represent that you are an adult in your country of residence. You agree to these Terms of Use on behalf of yourself and, at your discretion, for one (1) minor child for whom you are a parent or guardian and whom you have authorized to use the account you create on the Service.

(emphasis mine)

http://www.worldofwarcraft.com/legal/termsofuse.html