Account stolen. - Blue Tracker

#0 - April 26, 2009, 8:15 p.m.

Ok this is a big one for the GMs. OK about 2 months ago or so my account was stolen. It was stolen because i had a key logger on my computer. I tried getting it back but i couldn't. Here's where the questions come.

Ok... if i had the account credit card holder name used first, the creditcard number, credit card expire date, and credit card 3 number code on the back, would i be able to get the account back if i called in or talked to a GM? I also have the secret question and answer.... Im just wondering cause if i cant im not going to waste my time and quit. If i can, well im gunna try lol...

Please any GM message me back here... I really!! need your help.

Thanks,
~~ Concerned WoW player who's angry at key loggers ~~

Aredek

#20 - April 26, 2009, 8:50 p.m.

It's absolutely imperative that you and your parents contact our Billing and Account Services Department -- only they will be able to help recover this account with you. Please contact them using one of the following numbers:

Billing and Account Services

Live Representatives Available Mon-Fri, 8am to 8pm PST

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

Best wishes.

Aredek

#23 - April 26, 2009, 9:01 p.m.

Q u o t e:

So could you tell me if i had all that information i said and the Burning Crusade CD code i could get it back?

You should be prepared to provide any information that was used to create the account in question. :)